Charged for a roof rack I never had

Holiday Autos - www.holidayautos.co.uk
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JohnJeff61's review of Holiday Autos - www.holidayautos.co.uk

“Charged for a roof rack I never had ”

★☆☆☆☆

written by JohnJeff61 on 24/01/2023

I've written countless emails, been on chats and filled out forms but to no avail.
Holiday Autos attitude is that as the broker, its not their problem if the local car hire company (that they engaged) swindle you out of £43.49 for a roof rack which you never actually had. I have provided photographic evidence but it doesn't seem to count for anything. My advice is, stick to the big boys and deal direct.

  • January 2023

    Date of hire (month/year)

  • Venice, Italy

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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