We will never again use Holiday Autos

4.1 / 5
83.5% of users recommend this
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Parks26's review of Holiday Autos - www.holidayautos.co.uk


“We will never again use Holiday Autos”

Written on: 05/10/2021 by Parks26 (1 review written)

I have used Holiday Autos a few times in the past when travelling to Greek holiday destinations. They are car rental brokers and the cheapest deals advertised in their website are from small rental companies, in my experience located far away from the airports.

This year we rented a car via Holiday Autos for our holiday near Aktion, Greece. Unfortunately, the car rental office was a shed at the bottom of a dusty field. Even the airport police did not know where the car rental office was located. To get there we had to walk on the main road out of the airport which had no pavement and we were constantly under threat to be run over by passing lorries. The staff were rude and unhelpful. We were left in the sun at 40°C for 45 minutes to be told that we had to pay an extra 29 Euros per day to get the car we had booked because we were late for the pick up. The Holiday Autos customer services were uncontactable and their on line customer service help was not available at the time. We also witnessed other customers complaining while we were there and we decided not to pay the extra charges. At the end we lost all the money we paid for the car rental and had to take a taxi to the hotel.

Since then I have found that Holiday Autos are unregulated by any Ombudsman. Because they are acting as a broker, your booking is not covered by section 75 of the Consumer Credit Act and you cannot claim your money back from your credit card if anything goes wrong. They are also not liable for any dispute that arise from the car rental, since they are not the ones who are renting you the car.

Following our experience, we will never again use Holiday Autos.

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