AVOID AVOID AVOID

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Bonnie39's review of Hertz Car Rental

★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 30/07/2020 by Bonnie39 (1 review written)

Rented from Hertz & Firefly (same) at Paphos airport Cyprus.

Following the handbrake skipping, car rolled back at grazed the bumper, not dented only grazed, a €200 repair maximum.

Despite it being the handbrake, and the car was older, they took over £1,000 from our bank account, the car was old!!

Never ever choose Hertz or Firefly, 1. They don’t accept the insurance if taken out at 3rd party booking 2. They took £1,000 from our bank account for a €200 repair.

  • Jan - July 2020

    Date of hire (month/year)

  • Cyprus Paphos

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Einwod's Response to Bonnie39's Review

Written on: 24/10/2020

If you had insurance through a third party as you say, providing you give them the necessary paperwork that they require, i.e. Contract showing additional charges, your credit card receipt, a copy of the accident report and a copy of your credit card statement showing the charges, you get your money back. That's what happens with these booking agents. If you didn't buy their extra insurance when booking and you didn't buy extra insurance when you picked up the car, the problem is then yours. You should read the small print, ALWAYS. If you didn't, then it's your own fault. All major car hire companies operate like this.

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