useless

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  • Customer Service

  • Value For Money

Guest's review of Hertz Car Rental

★☆☆☆☆

“useless”

Written on: 07/03/2019

Picked up a car after a delayed flight from Christchurch to Auckland. It was already gone midnight. I'd requested a child seat for my 6 year old. They provided a baby / toddler seat. They had no other seats available and said there was no possibility of sorting it that night. Guy on the desk showed little interest and a complete lack of initiative. I had to ask the neighbouring car hire companies if they had a seat - they didn't. Only suggestion was to get a taxi to hotel and come back at 8 AM to sort. It was already 1 AM by now and the cost of taxis in and out of Auckland Centre would have been a lot. I drove the car without a child-seat after being told (incorrectly)by a member of the public that 110 cm was the legal height for a child to not need a seat. Turns out Hertz have a central Auckland office the guy on the desk failed to tell me. When we phoned customer services we got passed from pillar to post. Eventually someone said they would sort and get back to us. When after 2 hours someone got back their first question was "what's the problem?". They eventually did sort it at the central Auckland office but not after wasting a lot of our time. I will never use them again - a truly awful experience and the only black mark on an otherwise wonderful trip. If by ticking the box for a childseat this means up to the age of 4 why can't they clarify that. I don't consider 6 years old to be an adult. Why can't they keep a few seats at the airport office just in case.
Rating - 1 star because 0 stars wasn't an option.

  • 24/02/2019

    Date of hire (month/year)

  • New Zealand

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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