Extremely poor customer service!

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  • Customer Service

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maxt123's review of Helle Hollis

★☆☆☆☆

“Extremely poor customer service!”

Written on: 18/09/2020 by maxt123 (1 review written)

Extremely poor customer service! Due to the pandemic we had to fly home from Faro and made arrangements with Helle Hollis for the car to be picked up next to the Portuguese border. Having originally agreed to refund the remaining days, fuel costs and excess deposit due to the unforeseen situation. Helle Hollis went back on their word and claimed €888.56 euros for the car pickup. Understandably, we expected some deductions for this but we were shocked to be charged this much for a 3 hour journey to collect the car. During these difficult times a business tends to show their true colours. I would not recommend Helle Hollis. They lack the morals and transparency of a good business.

  • March 2020

    Date of hire (month/year)

  • Spain

    Country & City of hire

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