Green Motion Car & Van Rental Reviews - www.greenmotion.co.uk

★★☆☆☆
1.9 / 5
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Green Motion Car and Van Rental - www.greenmotion.co.uk
Green Motion Car and Van Rental - www.greenmotion.co.uk
Green Motion Car and Van Rental - www.greenmotion.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT RENT FROM GREEN MOTION CAR HIRE ”

Written on: 18/05/2022 by Gillian2489 (1 review written)

I cannot believe I am having to write this… we rented a car from Green Motion in good faith, sent them the details of the flight we were on and the arrangement was to pick up the car at their offices next to Kefalonia airport. We were unfortunately on a diverted flight so emailed them to say our ETA would now be 24. Hours later. When we got there, they refused to give us the car and refused to give us a refund as it states in their terms and conditions that if you are more than 2 hours your… Read Full Review

Goatlady66's Response to Gillian2489's Review

Written on: 18/05/2022

That’s terrible!! What a disgraceful company.Thanks for the heads up I will use pafanis when I come !!!

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★☆☆☆☆

“BE WARNED”

Written on: 12/10/2021 by NeverTryToCheatAKingsman (2 reviews written)

Greenmotion advertise through broker rentalcars. Com, no deposit car hire. After i payed broker i received a collection voucher from greenmotion. Car was not there at the airport and i was taken by a rep 3 miles from airport to a business park where a deposit of £2005 was demanded. Rep was well rehearsed in the situation, unhelpful, unsympathetic and refused to cancel the booking and refund me. Greenmotion left a disabled person stranded with no transport 3 miles from the airport. Good job i… Read Full Review

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★☆☆☆☆

“avoid like the plague ”

Written on: 09/01/2019 by Peter1986 (1 review written)

avoid in every cost they are the worst company ive ever used, staff are very rude and not help full at all, gave me a un road worthy car and even broke down just after picking the car up due to the lack of fuel good job i had just pulled into the fuel station and had to be helped by other people to push the car to the pump. a full to full policy with green motion means nothing, i had a car with a slow puncher and was told not to use the tyre inflation kit just to pump it up as if you use the… Read Full Review

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★☆☆☆☆

“DON'T CHOOSE THIS COMPANY. They want to earn on...”

Written on: 07/01/2019 by sabrinastaniewska (1 review written)

DON'T CHOOSE THIS COMPANY! THEY WANT TO EARN FROM FALSE DAMAGES! We had just gave the car back that had no additional scratches. We had taken some photos and looked at the car before we rented it. It was without any scratched or damages that you could see with you eye. We didn't take photographs when giving it back. Also there was no worker/employee there to look at the car when renting it out to us and when we were dropping it off! We got and email that apparently it has scratches. They… Read Full Review

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★☆☆☆☆

“Be very careful of the headline price”

Written on: 10/07/2018 by KoltonMontgomery (1 review written)

Green Motion offer a very cheap headline price, but be careful. I hired a car from GM London City airport. The service is slow, but friendly. Insurance is super expensive, and I heard one of their staff explain to a customer that the had nothing to do with the insurance should there be a claim and that customers had to take up the issue with the insurance company directly. The cost and the process does not encourage you to take extra cover. Hand over of the car was pretty thorough, much like… Read Full Review

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★★☆☆☆

“Not over impressed ”

Written on: 18/04/2018 by ckWilliams68 (1 review written)

This service is difficult to use - trek to the Holiday Inn by bus; slow, laborious check in for the car - proof of everything needed - they tried to sell me unnecessary insurance. The car was as requested, but it was scratched in a range of places - clearly not repaired from previous rentals. I have tried to reclaim my hopper bus fare, but there’s no route via the Web site that I can see. Overall, it felt like a chore… Read Full Review

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★★★★★

“Great service and helpful staff”

Written on: 07/03/2018 by DonteCoyne (1 review written)

Just a brief note to say that I am very pleased with the service, Staff is helpful and friendly. Overall, excellent courtesy and level of customer service (incl. your team at the back). Would happily recommend and also book again… Read Full Review

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★☆☆☆☆

“Don't Use Green Motion set up ny RentalCars”

Written on: 18/07/2017 by JusticeMacKenzie151 (1 review written)

We made a car hire booking for 10 days with Rental Cars but this was contracted out to a company called Green Motion in Greece. Below I include a copy of the report we sent to them by way of feedback . We were expecting to go to a desk at the airport as per all our previous car hire experiences. We had no idea what to do when we saw there was no desk and no indications at all within the airport. After over a hour in a very hot airport, and several conflicting enquiries we finally got some… Read Full Review

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★☆☆☆☆

“Rip off Artists”

Written on: 08/07/2017 by EliDuffy375 (1 review written)

Please don't use these guys unless you have money to throw away. Charged me £50 extra once they'd picked me up at airport and taken me 0.5km to their base!… Read Full Review

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★☆☆☆☆

“Overpriced and Poor Service. Crazy Ts & Cs”

Written on: 03/07/2017 by Brianj56 (2 reviews written)

booked the rental through Rentalcars.com and paid in advance. They provided me with a voucher for Greenmotion at Glasgow Airport All seemed fine until I picked up the vehicle. Firstly the vehicle initially provided was clearly not a VW Passat Estate equivalent but after a great deal of argument and rudeness on the part of the counter staff a suitable vehicle was provided I was then asked where I was intending to drive and I said that our eventual location was the Isle of Mull I was then… Read Full Review

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★☆☆☆☆

“Dare Touch!”

Written on: 27/06/2017 by Marshallyw201 (1 review written)

i took out a car in Krakow airport for the day and was supposed to return it around 8pm and the office is supposed to be open till 11pm. for some reason they kept my passport with them during rental!!! when i came back the office was closed and dark, and there was no one there!!! and there is a box on the door saying: please drop your keys in here. so without a passport i went into the terminal and tied to board without it, but the border control wouldn't allow. i explained the situation to… Read Full Review

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★☆☆☆☆

“Rip off!”

Written on: 23/06/2017 by Mark_kefalonia (2 reviews written)

Can't comment on quality of car as we arrived at Green Motion in kefalonia to find no car available but we are still being charged for ten days rental! Booked our car online through Holiday Autos who use Green Motion as their agent. As we were one hour late collecting the car they told us none was now available nor would be for the rest of our holiday, yet we cannot get a refund! This is outrageous and tantamount to robbery, no reputable company would treat their customers like this. Our… Read Full Review

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★☆☆☆☆

“Be very careful Greenmotion car rental ”

Written on: 24/01/2017 by Davies187 (1 review written)

Green Motion: I booked online with Rentalcars.com: On arrival when doing the usual paperwork I was offered for the sum of £20.00 to return the vehicle empty, they told me that the car was half full of fuel: I refused the offer and was told that they could reduce the sum from £20.00 to ten. I then smelt a rat and on checking the vehicle it was empty of fuel. When I complained at the service desk I was told that I did not know how to read the petrol gauge. After a 30 minute wait they… Read Full Review

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★☆☆☆☆

“Be very careful Greenmotion car rental ”

Written on: 24/01/2017 by Davies187 (1 review written)

Green Motion: I booked online with Rentalcars.com: On arrival when doing the usual paperwork I was offered for the sum of £20.00 to return the vehicle empty, they told me that the car was half full of fuel: I refused the offer and was told that they could reduce the sum from £20.00 to ten. I then smelt a rat and on checking the vehicle it was empty of fuel. When I complained at the service desk I was told that I did not know how to read the petrol gauge. After a 30 minute wait they… Read Full Review

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★☆☆☆☆

“Scalping on repair costs”

Written on: 15/08/2016 by Ian_Thomas (1 review written)

I was charged £388 for a minor dent in the boot door. People in front of me in the queue at the return location were charged almost £200 for a small scratch on an alloy wheel and the people behind were charged for returning their car 5 minutes late. Take a look at the review on Google+ to see how bad this company is. Avoid… Read Full Review

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★☆☆☆☆

“Green Motion Edinburgh Car Hire / Rental”

Written on: 25/06/2016 by JohnM888 (0 reviews written)

I would not recommend hiring from this company and will not be using them again. This is due to a £96 charge for a very small chip in the windscreen. I know this did not happen whilst I was driving however I cannot say for sure if this was there when I collected the car. I have never previously heard of a company checking the glass condition and this was not highlighted in the vehicle inspection. When I spoke to reception and informed them of the above they said that any stone chips to… Read Full Review

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★☆☆☆☆

“Total rip off do not rent!”

Written on: 19/01/2016 by Ann276 (1 review written)

I have rented a car from this company in Bristol UK, was ripped off a substantial amount of money from my credit card when I had paid extra for insurance; they sent me pictures of damage done to the car I had rented TWO MONTHS after the car was returned when I was sure I hadn't damaged it myself! I wouldn't recommend hiring from this company at all...beware! Never ever have I seen such fraudulent dealing as this company's...watch out!… Read Full Review

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★☆☆☆☆

“the worst rental car ever”

Written on: 09/09/2015 by Garnerti437 (1 review written)

i would like to make an advice for all the costumers that want to rent a car,green motion it was the worst experience of my life. that treat me awfull. first of all we arrived to the office and we have to wait one hour for the car,we all ready paid insurance on the website and then they said that this inssurance doesn't work that we have to pay 199 GBP. when we come back they forced us to pay 276 GBP for a 10 millimeters scratch in one disc brake. so we spend at the end almost 400 GBP!!! this… Read Full Review

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★☆☆☆☆

“Dont trust them!”

Written on: 28/05/2015 by londonw5 (1 review written)

My rental experience was a very poor one. The main reason for writing this review is to make you aware that you should not trust them or trust their customer service department when they say they are going to refund you the cost of the shuttle bus to and from the airport. If you are not aware, even though they claimed to be based at Heathrow airport they are not. You have to take a very expensive National Express bus to go to their location and go back to the airport. The cost is £5 per… Read Full Review

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★☆☆☆☆

“AVOID!!!! Unreasonable charge of £84 for penalty notice!”

Written on: 19/05/2015 by alless75 (4 reviews written)

2 weeks after returning the car I received an email advising that I got a fine and will be charged £84 for administration fees ONLY! That's out of any possible reasons, even higher than the fine itself! I WILL NEVER USED THIS COMPANY ANYMORE AND DEFINITELY WOULD NOT RECOMMEND IT EVEN TO MY WORST ENEMY!… Read Full Review

Dexmac's Response to alless75's Review

Written on: 21/05/2015

thanks for the "review" - couldn't help notice but didn't you sign for the £84 penalty admin fee? and was it the branches fault you infringed either speed limits or private company parking guide lines or a local councils bus lanes?

All GM locations lease their cars, and the admin fee to the branch from the various car suppliers is £60 so £84 isn't unreasonable

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Alless75's reply to Dexmac's Comment

Written on: 21/05/2015

Thanks for your surely "UNBIASED" and yet IRRELEVANT comment!
As I mention on the review the admin charge of £84 is TOTALLY UNREASONABLE, a rip off indeed, whether or not included in the small prints. Even £60 would have been totally unreasonable!

Serious companies don't make money with these type of charges, they charge reasonable amounts (10-15 £) for "administrative fees" which are meant to cover the 15 minutes work of somebody to send a couple of emails related to the process (e.g to the contravener or to the local county police) and not being a punishment for contravention!

For my alleged contravention, if it's confirmed I will pay the fine to the police as it is right but being ripped off by a £84 on top by the GM rental company, sorry but I don't consider it fair!

So again, next time I'll read the small print but in any case I'm 100% sure I'll NEVER use this ripoff company again and NEVER recommend it to any one!

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Dexmac's Response to alless75's Review

Written on: 21/05/2015

thanks for the "review" - couldn't help notice but didn't you sign for the £84 penalty admin fee? and was it the branches fault you infringed either speed limits or private company parking guide lines or a local councils bus lanes?

All GM locations lease their cars, and the admin fee to the branch from the various car suppliers is £60 so £84 isn't unreasonable

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Alless75's reply to Dexmac's Comment

Written on: 21/05/2015

Thanks for your surely "UNBIASED" and yet IRRELEVANT comment!
As I mention on the review the admin charge of £84 is TOTALLY UNREASONABLE, a rip off indeed, whether or not included in the small prints. Even £60 would have been totally unreasonable!

Serious companies don't make money with these type of charges, they charge reasonable amounts (10-15 £) for "administrative fees" which are meant to cover the 15 minutes work of somebody to send a couple of emails related to the process (e.g to the contravener or to the local county police) and not being a punishment for contravention!

For my alleged contravention, if it's confirmed I will pay the fine to the police as it is right but being ripped off by a £84 on top by the GM rental company, sorry but I don't consider it fair!

So again, next time I'll read the small print but in any case I'm 100% sure I'll NEVER use this ripoff company again and NEVER recommend it to any one!

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