GoldCar Rental - www.goldcar.es

DO NOT HIRE FROM THESE PEOPLE IF YOUR FLIGHT MAY ARRIVE LATE

Where to start.

If you fly into an airport late. And your flight is delayed. And you arrive after their office is closed. It is YOUR fault.

No car. No service. Too late. Tough luck.

No refund. No care.

We flew from Gatwick to Toulouse. On the only flight available in that day, and it was delayed.

We arrived 1 hr after our landing time and the office was shut. I had to hire a new car from a company that was smart enough to stay open in case flights are delayed, thinking GOLDCAR would understand and refund me.

No.

It is in their small print that if you are late. You forfeit.

This has to be the worst, dumbest, and most useless service and company I’ve ever encounter.

Be warned.

Avoid.

Hard sell on insurance 350E, deposit cost 1500E.

Returned full tank.

Charged me 80E fuel + 50E penalty.

Absolutely shocking and disgusting.

Take photos of everything is key.

Then they billed me for a fine, French authorities confirmed no fine.

Still trying to get money back.

Disgusted by the whole experience.

Make sure you get a full check list of what should be in the vehicle from Goldcar.!!! I dropped off my hire car in Alicante after having it for 10 days with no check list. Upon returning the car all the outside was fine, however the person checking the car lifted up the boot floor compartment and told me I had lost the tyre compressor, which i never knew was in there in the first place? I never had any tyre issues or need to even see if it had one. They do not check their cars properly and trick you for things you have not done.  I argued that i had no idea it was in there to begin with and that when i collected the car at 11.30 pm they did not give me a full check list of what should be in the vehicle. They do not check all of their cars properly and are badly run company. I was asked on returning the car to Alicante, where i had collected the car from as it was not one of theirs? I replied I picked it up from this airport!! If they had no clue the car was even collected from this airport, how can they tell me the car was properly checked the last time it was dropped off?? They have tried to charge me 60 euros but I have blocked them from my credit card which i paid on. I recommend if using these Cahrlatans then you do the same and pay by credit card and put deposit on credit card also

PLEASE DO NOT USE GOLDCAR!!!!

They WILL rip you off and leave you with large and entirely unexpected charges.

We were forced to pay significant extra insurance cover fees (£250.00) even though we had previously paid for enhanced cover. They are clever about it because they deliberately mislead and confuse things with vague (& likely spurious information) while you’re stood at the front of a huge queue at the desk when you go to collect.

I WOULD STRONGLY ADVISE YOU PAY EXTRA WHEN BOOKING AND USE A REPUTABLE & RELIABLE COMPANY!!!! You may pay what appears to be a little more initially, but rest assured it will be less costly overall and certainly worth the peace of mind.

We will NEVER use Gold car again.

Best car hire. No complaints at all. Everyone was super friendly. Best car hire since the time I hired a car in Scunthorpe.

After booking this car and begrudgingly taking out their excess cover, I arrived at Fuerteventura desk and was told I had to leave a deposit of 1200 euros on my credit card, I explained I had taken their insurance but he was insistent I leave the deposit. As I have had this before with other companies and with the option of walking away with no car and an angry queue behind me I left the deposit and took the car.

All was fine until I returned home and checked my credit card account, They had actually taken the 1200 euros from my card and put it back in 1 month later this incurred a 3% transaction fee on both transactions 36 euros out and 36 euros back in. The cheap hire car is now not so cheap. I was expecting them to put a block on the card so no charges are incurred as has been my previous experience. And to ice their cake they have mine and probably thousands of other customers deposits in their bank account accruing interest. BEWARE THEY ARE OUT TO TAKE YOUR HARD EARNED CASH !!!!!!!

Bad** bad**bad**bad** be careful. !. ! The price for a small car for 2 days was ***39€ on carjet.... Then when in goldcar... Not possible to pay credit contact forced to take other option more expensive!. !. When we received bill + 234€ what?+ 39€ +carjet =30€ +gaz + ***303€*** bad** very bad service

They trick you into insurance and additional fee's.

Wouldn't recommend this company to my enemy. We booked the car with a third party and at the counter goldcar first told us insurance was not valid so we had to pay for that again. However the real problem started after we returned the car. Upon returning the car I was told the hold on my bank account would be refunded to my card for the fuel. But after a month of not getting it back I started emailing them. Yulia at this useless car company, goldcar is probably the worst unhelpful customer service representative I have every had to deal with. For weeks I just a automatic message pretty much saying that i need to talk to my bank, and they have nothing to do with it. Only when I told them I had made a formal complaint to the econsumer.gov about this car company did this Yulia girl start to look into things. They had refunded the hold to someone else's card and told me to talk to my bank again. Honestly after two months of trying to get 159 euro back they won't give it back to me. I have no words for this company and the words that I have I don't think are appropriate for this forum. NEVER USE THEAE PEOPLE THEY ARE SCAMERS they won't help you even when they have done something wrong. Any car company is probably better than this one

I would strongly recommend everyone to avoid this company. We booked a car through booking and ended up with this crowd. I booked the insurance through booking and Gold car immediately were not happy about even though I had full insurance.

I had a small scape on my car caused by someone else and when I contacted them initially they said no problem, don't worry, don't let this ruin your holiday etc. But shortly after it was "you can fill out "European accident report" which was only available in Croatian by the way " otherwise we have to charge you for damage"

I managed to solve through booking who were very helpful. But stay away from Goldcar in Split Croatia also listed as Primero Rent d.o.o

These guys are a waste of time and money. Stay clear away from them !!