Not reliable company

1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

396Cole's review of GoldCar Rental -


“Not reliable company”

Written on: 13/03/2020 by 396Cole (1 review written)

This was not the first time i rented a car with Goldcar in Lisbon. I had had a bad experience with them before and should not have used their services again. I rented a car with them again in February. They charged me 75 euros for the fuel on the policy of reimbursement when returning the car with full tank. After a month and having not been reimbursed I contacted them and was told i had to introduce a claim online. Which i did, although i don’t agree with the principle. Nothing, nada, No response yet!
With all the fees they charged me, the rental turned to be really expensive. And I am still trying to get my money back!

This is not a reliable company, i will not use them again for sure. And now that I read the bad reviews they have I understand that I am not the only one having problems with Goldcar.

  • 02 february 2020

    Date of hire (month/year)

  • lisbon

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

Johnc_Ireland's Comment

Written on: 27/09/2020

They are disgusting! I will never use this company again. I'd rather pay the extra to a reputable company instead of playing Russian Roulette with my Credit Card.

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