Terrible - don’t make the same mistake I did & book

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Cmccluskey's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Terrible - don’t make the same mistake I did and book ”

Written on: 14/08/2019 by Cmccluskey (1 review written)

The staff were unhelpful from start to finish. A huge waiting time when we arrived. Aggressive when offering to purchase full protection, we refused.

When we handed car back, said there was a scrape which we caused. And charged a standard €250. Whilst in queue I noticed other customers mentioning that certain marks hadn’t been recorded on their inventories. I have understood since booking that this is their standard practice to charge when no full protection has been taken out, despite no fault. Customer service follow up is also worthless.

Don’t make the same mistake as I did and book with Goldcar

  • Italy

    Country & City of hire

  • Average

    Condition of vehicle

  • Customer Service

  • Value For Money

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