GoldCar Rental - www.goldcar.es Review

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Microman999's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“The price they quote may be very low, but you end up...”

Written on: 21/05/2019 by Microman999 (1 review written)

The price they quote may be very low, but you end up paying a lot more because of their underhand way of adding charges on.
I reserved, paid for the car through DOYOUSPAIN and collected it from Malaga Airport. I had read about insurance and had decided not to take it. At the airport when the documentation was completed there was a large charge. When I asked why I had to pay so much I was told that it was a charge for fuel and I would get it ALL back if I returned the car full. I later found out that he made a charge for Insurance without asking me. At no time did he ask if I wanted insurance, the word insurance was never mentioned.
I contacted GoldCar and complained, they gave me a standard reply saying that my UK insurance did not cover me abroad. I knew this and had already taken out annual insurance with insurance4carhire, this covers any excess up, to the value of 6500 euros. I have emailed GoldCar a number of times but they will not reply.

  • april 2019

    Date of hire (month/year)

  • spain, malaga airport

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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