Avoid at all costs!

★☆☆☆☆
1.2 / 5
4.9% of users recommend this
  • Customer Service

  • Value For Money

Alisson67's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Avoid at all costs!”

Written on: 10/09/2018 by Alisson67 (1 review written)

We booked a 9 seater through DoyouSpain with no issues, having purchased their Platinum Cover. We always use DoyouSpain but have never used Goldcar befoe. At the collection desk we were told that we had to pay either €2000 ‘deposit’ or €247 to cover any excess to which we were shocked. We were told anything can happen to the vehicles and we could be charged a fortune. We were then told that there would be an additional deposit of €168 for fuel which would be refunded on drop off if the tank was full. We filled the tank to the brim at the airport fuel station and went directly to the bay to park the car and drop off the keys. When we arrived home a few hours later we received an email telling us that we were being charged €64 as the car had been returned without a full tank. We had taken a photograph of the mileage and full fuel tank display after parking it up so emailed the customer services department saying this. We then received a respond from them apologising for not activating the refund on drop off but still charging us €64!!! We are still going through the process to obtain our full refund but I am furious at the level of corruption there!!! 

  • august

    Date of hire (month/year)

  • Alicante

    Country & City of hire

  • Average

    Condition of vehicle

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 1 0