Watch out for this company!

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

jbRoberts174's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Watch out for this company!”

Written on: 06/08/2018 by jbRoberts174 (1 review written)

Watch out for this company!

Goldcar! You really need to revise your procedures in terms of clients who book through brokers.
It's clearly a common occurrence that you manipulate clients into taking out extra insurance, on top of what they bought through the broker, when the client picks up the car.

This happened to us with Goldcar (booked through Holiday Autos) in Barcelona. You forced us to take out 172 EUR more of insurance (for just 3 days), insisting the cover we bought through the broker (and which they insisted was sufficient) was not good enough. We were told 1400 EUR would be held on the credit card for up to a month (!) if we did not take this extra insurance. This is highly unacceptable, and I know it happens a lot.

What starts off as a great deal on paper, booked through Holiday Autos, turns into a bit too expensive, where you try to make extra fees wherever you can.

Goldcar also grossly overcharged for fuel that you put in after we returned the car.

FYI the Goldcar rep at the airport in Barcelona also spoke very badly of brokers in general, basically saying it serves us right for going through a broker.. not what a client wants to hear!

An all-round bad experience basically.

Report this review
Was this review helpful? 0 0