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OldBones59's review of GoldCar Rental -



Written on: 07/02/2018 by OldBones59 (1 review written)

I booked a car from Goldcar 2 weeks ago to be collected at Alicante Airport. I’d already bought separate insurance to cover the 2 days I was in Spain.
The chap behind the desk was trying a very hard sell to take their insurance and became quite aloof when I declined. I had to hand over my credit card details and I had to authorise a £1200 deposit in case I damaged the car

I picked up the vehicle which had already got significant damage to it. This was not a great advert for the company to start with!!!
I took photographs of the damage on my phone which also timed and dated it. I used the vehicle twice and the rest of the time it was st on a driveway.
I returned the car back to Alicante and asked the representative at the drop off zone to check it and confirm the state of the vehicle......using her iPad/tablet she said that all was ok, I handed back the keys and returned to the UK.
2 days later I received a letter from Goldcar to say they had taken over €500 Off y credit card to cover the damage it was alledged I had caused.
I asked for photographic prove and was sent photos of the damage I had photographed when I picked it up !!!!!!!
I sent copies of my photos asking how it is possible to take photographs of damage that didn’t happen for another 2 days.
They wrote back and said they had made a mistake in the bill (no mention of the photos I had sent) and they would be refunding €100 to my card.
I then wrote three more times asking for them to explain the photographs and have still not had a reply.
I have checked my credit card statement and the €100 they promised to refund had not been returned.

I contacted my Credit Card Company who are dealing with the matter and have refunded the whole amount. The Card co pant have been great about the whole thing saying that this is happening more and mor, especially in Spain

If you have to use Goldcar.........please please cover yourself by taking your own photos on your phone

  • 19/01/2018 to 21/01/2018

    Date of hire (month/year)

  • Alicante Airport / Spain

    Country & City of hire

  • Poor

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

By Goldcarrental

Written on: 06/03/2018


Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.

On the issue you described, I must say that I'm very surprised by the situation. It's a very uncommon situation the one you had, because if the procedure of marking damages on collection is followed correctly, there should not be any misunderstandings on this matter. I'm glad to know you finally got a refund of the amounts charged by mistake. Kindly advise that you can always contact our Customer Service department to settle this matter down and clarify why these amounts were taken by error.

Kind regards.
Victoria R.
Goldcar Representative.

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