Firefly Car Rental Reviews

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Firefly Car Rental

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Latest Reviews

★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 21/01/2020 by SteveandChris (9 reviews written)

AVOID AT ALL COSTS !! Like so many other reviews this company is not to be trusted. They use very underhand tactics to try and get you to agree to taking grossly over priced insurance cover, threaten you with a 150 euro bill if the tank is not full to the top on return together with a receipt to prove you have just filled up, charge you for roadside assistance even though it is THEIR car, the list goes on and on. The cars are stored in a poorly lit garage so it is impossible to inspect them… Read Full Review

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★☆☆☆☆

“Do not hire from them”

Written on: 19/12/2019 by forestwalker (3 reviews written)

I hired a car from Firefly Alicante via Rental car. I emphasised to Firefly that I did not need insurance as I was insured through Rentalcar SEVERAL TIME tk which the representative agreed and asked me initial a form saying I did NOT want the insurance. I trusted him and initialled the form (without reading) and a day after returning the car €64 appeared on my creditcard. They knew 100% I did not want the insurance but still added it to my agreement. Should be shut down… Read Full Review

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★☆☆☆☆

“it was obvious from the start that the girl from...”

Written on: 04/12/2019 by janandthegang (2 reviews written)

it was obvious from the start that the girl from Firefly wanted to charge me for damage. Firstly she told me I could just go without checking the car over, this is not normal? A Goldcar tactic....? then she asked if I had filmed the car or taken any pictures (I had not, because, I was told by their staff, that I was being ridiculous and that they were not like Goldcar) So, then they look for things that you may have missed on taking the car out, the number plate, the wing mirrors and then if… Read Full Review

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★☆☆☆☆

“Appalling. Over 70s BEWARE! Book with Firefly at your...”

Written on: 25/09/2019 by ZeldaDeb (1 review written)

Hired a car from Malaga airport. Staff surly and unhelpful. After signing all the paperwork I was informed I would now have to pay 80 euros as an excess for being over 70! I have never had this before( I rent many cars) and at no time when I was booking the car ( through Rentalcars ) was this mentioned. This is sharp practice as they are well aware you want to get on with your holiday once you’ve signed all the forms so you are basically pressured into this excess. DO NOT BOOK with these… Read Full Review

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★☆☆☆☆

“Rude, dishonest staff”

Written on: 08/03/2019 by vnHensley136 (1 review written)

Rude customer service. Tried to force us to take out their very expensive insurance and told me my insurance was invalid which was not true. Told me the car I hired had no marks on it but when I checked it did and so this needed to be added the the vehicle condition form. They charged me an extra £8.47 for a two day hire as they had cashed in my £1300 deposit and thus incurred fees. I was not informed of this or gave my consent to this. Normally the car hire firm keeps the details and then… Read Full Review

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★☆☆☆☆

“Avoid at all cost! ”

Written on: 12/01/2019 by rurega (1 review written)

This company is just a completely and absolute joke. I booked through Ryanair and paid the whole amount and an insurance to cover any excess. During collection they confirmed me everything was paid and gave me a collection paperwork to sign, assuring me I didn't have to worry. After devolution they charged me £100 for another Super Cover Insurance that neither was offered or accepted by me. Their poor staff are trained for crime. DO NOT BOOK EVEN IF IT'S FOR FREE, THEY WILL GET MONEY FROM YOU… Read Full Review

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★☆☆☆☆

“Hired a car from this lot at alicante, they added...”

Written on: 12/11/2018

Hired a car from this lot at alicante, they added extras on to my credit card without asking or informing me, i have hired cars many dozens of times and many locations in the past from other rental companies without any problems, avoid this company!… Read Full Review

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★☆☆☆☆

“Avoid Firefly at all costs”

Written on: 10/09/2018 by RichardM1976 (1 review written)

Avoid, they are the rogue arm of Hertz rentals. Everything was ok to begin with, great price and good car. Booked and paid from UK but I was charged an extra €170 for full insurance that I didn’t want. At the end I challenged this and they removed immediately but found a small scratch on the car for which I was charged €165! At the time of collection they said that everything was included and that I didn’t need to check the vehicle. Little did I know this was part of their plan. Don’t… Read Full Review

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★☆☆☆☆

“Beware - Cheap but not worth the saving.”

Written on: 17/05/2018 by mark-reverb (1 review written)

Collected my car from Pisa. The car was dirty and had been in a significant accident, I asked for an alternative but was told this was my only option. The car was returned on time with a full tank of fuel in a better condition than when I collected it, I had removed all the rubbish and it rained giving it a wash. The papers signed off, I returned home. One week later my credit card was debited for a rental day I had not used, there is no way of getting money back, please read other reviews… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 04/05/2018 by Evieyr63 (1 review written)

Had to wait ages in queue. The staff spent their time trying to sell everyone insurance. We paid for car hire & insurance, then they wanted us to take out their own insurance. On return a further €145 was taken from my credit card. Unable to contact Firefly to see what this amount is for. Very unhappy. Would not recommend this car hire company… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 22/03/2018

Many scratches on the car that they hadn’t put on the paper; luckily we saw them otherwise would have been charged. We gave the car back with a full tank of petrol and still got charged for a full tank (£60). I tried to get in contact in which they did not reply. Terrible company!… Read Full Review

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★☆☆☆☆

“Tricked out of my money”

Written on: 19/03/2018

I booked my car thru jet2 car hire from Malaga airport on 15 Feb 2018. I paid the extra insurance recommended by jet2 and high lighted the fact that I may be asked to upgrade on collecting the car. I gave this one star it would have been none. On returning home I found six days later that firefly had taken £195 from my bank. On enquiring why using cartrawer I was informed I had paid and signed for supercover, I explained I had never been told this but never heard anything back. DO NOT GET… Read Full Review

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★☆☆☆☆

“Prepaid rental car not there.. ”

Written on: 20/02/2018 by JohnWChristensen (1 review written)

I arrived at Milan Malpensa and called Firefly to pick me and my family up, since their rental office is not located at the airport. They told me they had been really busy this weekend and therefore had rented out all cars - including the one I had already paid for.. I wondered if language was a hindrance, but no; all cars gone and they really did not care that four people were stranded at the airport with lots of luggage and no transport. Since my rental was confirmed and already paid… Read Full Review

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★☆☆☆☆

“Several months after hiring firefly billed 3 times for...”

Written on: 16/02/2018 by Fitzgeraldpi286 (1 review written)

Several months after hiring firefly billed 3 times for unauthorised charges. I had to replace my card… Read Full Review

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★☆☆☆☆

“Hire faulty products, no customer service at all”

Written on: 25/01/2018 by Gordigraham (2 reviews written)

I would have liked to give them no stars. I hired a car from their Malaga airport branch. I was given a key fob of the type where you push the button and it flicks out like a flick knife. Halfway through the rental it flicked out and the key dropped off. I would argue that it was a faulty product yet they are insisting I pay 300 euro for the repair. No reply from their customer service email when I disputed the charges, I even sent a letter by recorded delivery and now they are sending final… Read Full Review

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★☆☆☆☆

“Beware hidden charges ”

Written on: 22/11/2017

Beware of renting a car with full to empty contract. This company’s refund for very little fuel used was dirisory not even near accurate - plus 20 .93 euros Service charge . Other little add ons made it a very expensive 4 day car hire (November). Initial Car hire charge on Booking. 16,52 euros. After refund - our final total charges came to £72.79 (doesn’t include insurance as we have our own annual insurance) … Read Full Review

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★☆☆☆☆

“Avoid like the plague. We hired a car in Barcelona,...”

Written on: 20/11/2017 by McBride308 (1 review written)

Avoid like the plague. We hired a car in Barcelona, Spain, it was prebooked and we were informed that we had to pay for a full tank of fuel and they also charged an admin fee of 20 Euros. They promised to refund any unused fuel (which could take up to 10 days) I am still waiting over a month later! Rental has so far cost me 5X the original prepayment… Read Full Review

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★☆☆☆☆

“Unauthorised charges”

Written on: 09/11/2017 by Zayden424 (1 review written)

After we had returned the car we were charged £200 for insurance that we had declined to take as we were already fully covered with the insurance we had bought when we booked the car.On collection car had not been cleaned and had ice cream on the seats from previous hirers.I will avoid Firefly Car Rental from now on… Read Full Review

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★☆☆☆☆

“NO CAR”

Written on: 26/10/2017 by dwgr (1 review written)

Despite a deposit and reservation months earlier, on arrival at Paphos Airport, and a long wait at the desk, no car was available, offered one some hours later. Little concern from the agent, demanded money back, but could not get it. Still no resolution weeks later. AVOID !… Read Full Review

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★☆☆☆☆

“Got Badly Treated By Firefly Car Rental On Fuel...”

Written on: 24/10/2017 by voHardy191 (1 review written)

WARNING DONT GET CAUGHT LIKE I DID. I got badly treated by Firefly Car Rental on there fuel service charges I had full to full agreement after filling the rental car up with fuel I had the pleasure of Firefly Car Rental charging me 36 Euro for my service on filling the rental car back up with fuel these car rental companies have to many hidden extra charges it's a joke. … Read Full Review

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