Failure to return deposit & extra charge

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Gabgamini's review of Firefly Car Rental

★☆☆☆☆

“Failure to return deposit and extra charge”

Written on: 21/09/2021 by Gabgamini (1 review written)

Renting with this company has been a nightmare from start to finish, oh no sorry it remains a nightmare even weeks after the return of the car at Malaga airport! Firstly they kept saying that the full protection, 8 day car rental fee which I had paid via a Ryanair link was just a reservation cost and did not cover anything with them . I could not get out of the contract so I was obliged to stay with them (havig paid over Pounds 200 already) Then they said they would have to take Euros 1500 from my credit card or here was an option to pay euros 300 extra that covered their full insurance and a refundable deposit of 150 which I would get if i returned the car with full tank and keys! They then gave us a smaller car than booked , but worse still we tried to drive to one of the beaches near Malaga and it could not make it up the hill so we needed to return and waited from 2-5pm to get another car. On return of the car back at the airport on 5 of September, (with the full tank etc) I was told that my Euro 150 deposit would be returned to my debit card automatically and I was good to go. But no after waiting for 8 days I called a number which took me to hertz/firefly reservations and they told me return took 10 days. Then after writiing numerous emails complaining about their failure to return, on day 16, I finally managed to get through to the Malaga offcie , where they told me that there was nothing they could do and I had to send an email to customer care .... they did say though to expect deducations of an extra day ( due to time wasting on their part when changever of cars) and that some taxes would also be deducted. This experience has left me totally frustrated . Don't choose this company !

  • Spain

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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