FairCar Reviews - www.faircar.is

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★★★★★

“super services and insurance services works excellent ”

Written on: 02/08/2016 by JaylahHalsey82 (1 review written)

Rented a car for 10 days in Iceland. Car was in excellent conditions, service was fast and owner was always available when we had a situation, I feel confortable recommending this company to future costumers and as a costumer that had to use the insurance, I also feel very satisfied with the results and speed of the process

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★★★★☆

“Great service”

Written on: 22/07/2016 by 56Ross (1 review written)

Would highly recommend. Good service and friendly staff. Thank you!

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★☆☆☆☆

“The worst rental experience ever ! ”

Written on: 20/07/2016 by krys1848 (1 review written)

We were charged 1700€ for invented damaged in an old and already damaged car ... Impossible to discuss with the customer service about that affair. They write you that the repairs have already been done, they charge you and close the case ... I would advice anyone who wants to rent a car not to choose faircar ... They are not so fair .

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★★★★★

“Faircar Iceland car rental”

Written on: 20/07/2016

Rented a car from Faircar in March. They were quick to pick me up and drop me off at the airport when requested. Einar was very helpful in pointing out the places to visit during my stay. He also gave great tips on driving in Iceland and all the nuances on staying safe. Car was in fine condition and certainly did the trick. Always love supporting local businesses, and my experience with them was superb.

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★★★★☆

“Friendly efficient service”

Written on: 16/07/2016 by jonathantait (1 review written)

Excellent value car rental. The car was delivered outside our apartment as arranged a few days into our holiday and at the end of our holiday we drove it to faircar's off airport site and were then dropped off at the airport.

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★★★★★

“Nice experience!”

Written on: 12/07/2016 by nathalielemieux (1 review written)

We had a very nice trip with your company. The rented vehicle was in excellent condition. We had a Peugeot . This vehicle has a good view of road and I felt saf . We will certainly do business with your company on our next trip Iceland. The staff is knowledgeable, polite and take the time to be listening to us. The vehicle was clean, good tires suitable for road conditions. The GPS was a great help . Easy to use. The cathedral roof was really great , it allowed us to look everywhere . The benches was comfortable and the rear luggage allowed us to put all our things and even Having lots of space.

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★★★★★

“Highly recommended”

Written on: 12/07/2016 by Alvarezfq167 (1 review written)

We rented a Caddy as CampCar and this was a Good Choice it was really well equipped.

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★★★★★

“Wonderful experience”

Written on: 11/07/2016 by lshardy (1 review written)

FairCar was a wonderful company to deal with; timely, pleasant, informative, reasonable pricing and no hidden charges. Our flight was late (an hour or so) and someone was still there when we finally got through the process. He escorted us to the van, drove us to pick up the car and was friendly and chatty the entire time. The paperwork was simple, the car was in good shape, loved the option of the wi-fi thing in the car, so we could run our gps from our smart phones. I was a bit hesitant after reading so many different car company reviews that the smallest ding in the paint was a problem; of course, we didn't go offroading either. Turning the car in was not problem either. Checkout was also quick and easy and the girl who took us back to the airport was also friendly and professional. Just an overall great experience. I plan to visit Iceland again in the near future and plan to use Faircar again!

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★★★★★

“Great customer service & rental ”

Written on: 11/07/2016 by markwpatterson (1 review written)

Read lots of horrible reviews regarding rental car companies in Iceland. But everything went without a hitch renting from FairCar at KEF. The people involved in our rental were incredibly kind & helpful. We were glad they gave us a tiny car as gas hovers around $7/gallon in Iceland. Got great gas mileage. We will definitely rent from this company again. And we WILL be going to Iceland again...guarantee it.

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★★★★★

“Perfect!”

Written on: 10/07/2016 by AntonH (1 review written)

A perfect organisation a perfect car for our vacation in Iceland. No problems, just perfect. I can recommend this organization wholeheartedly

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★★★★★

“Great service!”

Written on: 10/07/2016 by 491MacMillan (1 review written)

Really nice guys, really easy and quick process, and all around great experience.

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★★★★★

“A Positive Experience”

Written on: 10/07/2016

The people are good and the car functioned well, which is as it should be. We are pleased with the rental experience and would happily use them again if doing another Iceland holiday. The vehicle choice was quite ideal.

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★★★★☆

“Good value, service”

Written on: 10/07/2016 by AlisaKlein (1 review written)

Overall, we were very satisfied with the car. It was older and had a few small bumps and higher mileage, but we had no service issues and the car had many features that we liked for a lower end model. The service on picking it up and dropping it off was very friendly and helpful. Only issue we had was on arrival. The web site we used did not state that the pickup was out of airport. Once we found that out from a service desk we were instructed to look for someone holding a sign. After about half an hour when we were ready to just get a taxi and deal with it in the morning, someone finally showed up.The people were very friendly after that mistake and went out of their way to make our trip better with suggestions and local tips. But overall, we would easily use them again

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★★★★★

“Good Service”

Written on: 10/07/2016 by KendallChurch (1 review written)

They were on time to pick us up in time. Got good direction to various palaces and were very friendly. I would recommend to any one.

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★★★★★

“So accommodating”

Written on: 10/07/2016 by Dillonk463 (1 review written)

We arrived and were promptly met by a shuttle to take us to our car. We didnt know the office was not in the airport, but once we figured that out everything ran smoothly. Everyone in the office was very friendly and helpful, especially in recommending things to see while we were there. We very much appreciated the friendly staff. The vehicle was clean and equipped with navigation which was extremely helpful. We fit five people in a small car and seemed to have plenty of room. We would use this company again.

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★★★★★

“all rentals excellent”

Written on: 09/07/2016 by phoffman (1 review written)

We have been in Iceland 7 times since 2011 and all the last 5 have included rentals from Faircar. In all these 5 cases the car has been excellent and the service very good. I have not looked in the last few months but it really was the best price from any reliable renter. A person must be prepared not to have a car with less than 15K on the odometer and not to get picked up and dropped off at the airport. But they are only 5 minutes away and have always been fine for pickup and being there at dropoff time. I wouldn't even bother looking at any other car rental firm there. We go to friends in Norway often from Canada and always use Icelandair and stay for a holiday at least one of the times passing through Iceland. I should mention on the other hand that one time we spent a long 8 weeks in a cottage up near Snaefellsjokul and the VW Caddy from Faircar was perfect for having guests come several times. The car never gave any trouble and didn't even need extra air in the tires the whole 8 weeks. So 5 stars for sure unless you're a nervous nellie who needs a brand new car right at the airport. (I should mention that friends who also came for the ski race up in Isafjordur then a ring road loop over 4 days had rented (NOT Faircar) a 4 wheeler from the airport for about $125/day and ended up needing the vehicle replaced twice over that week with much inconvenience. I wish I'd talked to them beforehand about where to get a reliable much less expensive rental!)

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★★★★★

“So accommodating”

Written on: 08/07/2016 by Dillonk463 (1 review written)

We arrived and were promptly met by a shuttle to take us to our car. We didnt know the office was not in the airport, but once we figured that out everything ran smoothly. Everyone in the office was very friendly and helpful, especially in recommending things to see while we were there. We very much appreciated the friendly staff. The vehicle was clean and equipped with navigation which was extremely helpful. We fit five people in a small car and seemed to have plenty of room. We would use this company again.

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★☆☆☆☆

“Worst rental experience - alleged 'damage' costing...”

Written on: 17/06/2016 by reuben874 (1 review written)

I am writing this review for the benefit of all readers who, like me a few months back, was trying to balance between paying a higher price with a reputable company, or paying a lower price with a less transparent company. Learn from my mistake - I ended up paying a higher price with an ironically named company, Faircar. I rented a car with the company in March 2016 for about a week. To be fair, the car itself ran fine, and the trip was enjoyable. During the collection process, on a Sunday, a friendly Faircar representative met us and collected the car, was polite and all. After I returned from Iceland, I was hit with a 800EUR repair bill PLUS a 190 EUR ‘administrative fee’. The company claimed that I had dented the front bumper. They sent me before and after pictures, which were inconclusive. If I had damaged the car, I would gladly pay up. I bought insurance which covered me for up to 50x that amount. But this complaint is not about the fact that damage was charged. It is about the opaque way in which Faircar does its damage assessment; a process that, in my opinion, lacks in transparency. During pickup, the representative made no complaints about the car, and picked it up from us. She then drove off in it. No inspection of the car was done in our presence, to point out the alleged damage to the front bumper, which would have been obvious on sight if it were truly there. Instead, the vehicle was driven off and we later receive photos of alleged damage. In the email notifying me about these charges, Faircar insisted they were a ‘family-owned business’ and that they were ‘honest’. Sure. The damning thing is that all of this is hidden in their T&Cs (terms and conditions). Their T&Cs state that customers HAVE TO REQUEST an inspection at the point of confirmation of the rental, or else it will not be available. Why would a company which claims it is honest and transparent seek to deny customers an inspection in front of their eyes? Although the rental period is stated on your voucher as the time you return the car, it is stated in their T&Cs as the time of inspection. An inspection that is not carried out in front of the customer. An inspection at a time not known to the customer. An inspection that the company charges you EUR 190 for. The implication of this term is that you are potentially liable for any damage, up to the point where Faircar decides to send the vehicle for inspection. In my case, I was technically liable under the contract for any damage caused on the drive to the inspection garage. Is this legal? Well, it was in the contract. Is this fair? Only you can decide. As I trawled through review websites, aggrieved, I found that I was not alone. Their Facebook cover image proudly displays a 9.1 rating on Trustpilot. In truth, their rating is now 6.7. Please, if you are now making that choice between Faircar, and any reputable car rental company, I hope you choose the latter. Not only to protect your own wallet, but also to send a message that such business practices should NEVER be tolerated. (If you must (or have already) rent with Faircar, remember to INSIST on an inspection when you drop the car off.)

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★★★★★

“Made our trip easy!”

Written on: 15/06/2016 by Jredfern (1 review written)

We had a good experience renting with FairCar in November 2015. They were at the airport within 20 minutes of us landing and the car was as expected. Returning the vehicle was even easier. Very small company but very well organised for our liking. Thank you :)

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★★★★★

“Trip in Iceland”

Written on: 23/04/2016 by juliensauvageony (1 review written)

We recommand Fair car if you come in Iceland. It's a very good and easy with them. They are friendly and take care a lot of guest with good advice. Cars are very clean and confortable.(safety driving) We will book again with you to the next trip...it was a pleasure! Thank you Fair car

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