FairCar Reviews - www.faircar.is

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4.4 / 5
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Latest Reviews

★☆☆☆☆

“DONT RENT A CAR HERE! ”

Written on: 08/12/2020 by andreasjacob (1 review written)

0 Stars - worst company ever. DONT RENT A CAR HERE! A new windscreen, which was pre-damaged for 1200 € - and 150 € more for some "Administration Fee". Damaged trunk and a window, which doesnt work proper. Dont answering calls when they dont waiting for your call. FairCar is the most worst name for this Company. RipOfDudes would be better.

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★☆☆☆☆

“By far the worst experience I have had with a car rental”

Written on: 21/08/2019 by Jay3064 (1 review written)

I had rented a car from this company while traveling to Iceland. The process was to be picked up by one of their employees and taken to their office to get a car. We were forgotten and had to call them after 30 min to 1 hour to be picked up. I had forgiven a lot because they were a good price but when we were signing for the car there was over $100 in additional charges that were no mentioned prior to being at their office. When I dropped the car off at the end of my trip I requested the employee to look over the car to ensure there were no issues. He refused and said everything was fine. Now one month later I have been charged $90 as a cleaning fee, I checked the car personally and am sure the car was cleaned and there was nothing in the car that would cause issues. After having spoken with one of the employees I have found multiple similar complaints with regards to this company. Do not rent their vehicles!

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★★★★★

“4 days VW Caddy Camper Rental”

Written on: 13/04/2018 by Maximillianj83 (1 review written)

I spent 4 super nice days in Iceland thanks to FairCar. The vehicle was in super good condition. They were on time for airport pick up and dropped me off at the airport also right away when I brought back the vehicle. The vehicle itself is practical to drive anywhere and well organized inside. Bed is comfy.

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★★★★★

“Thank you!”

Written on: 15/03/2018 by Avtukhov (1 review written)

Perfect service! Very good quality of the car!

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★★★★★

“Great Rental Experience”

Written on: 13/12/2017 by johnyoder (1 review written)

I was very pleased with the car we received. It worked well and was great for traveling in Iceland. The Fair Car staff were courteous and helpful as well. I only have one suggestion for improvement. I would prefer if they could go over the car at the time of drop off to verify that there was no damage. But other than that, everything was perfect.

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★★★★★

“Awesome ”

Written on: 24/10/2017 by 1985Rooney (1 review written)

Picked up from the airport terminal on time, The Car was clean and the staff were friendly and helpful. Thanks a lot!

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★★★★★

“Best choice for an Iceland road trip ”

Written on: 23/10/2017 by TheRuhlander (1 review written)

These people are great. I used half the budget I thought I needed thanks to renting a campervan with them. Very fuel efficient, plenty of space, lots of kitchenware, I couldn’t have been more happy with this

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★☆☆☆☆

“READ TRIPADVISOR AND TRUST PILOT REVIEWS AS WELL!!”

Written on: 27/07/2017 by ebunce (1 review written)

Unfortunately, we didn't read the numerous online bad reviews about fair car rental in iceland until after we had booked our rental car. From the online reviews on trip advisor.com and trustpilot.com, Fair car rental has treated many other renters with the same dodgy practices that I experienced (credit cards charged months after renting with for 'damage' costs). I have rented cars all over the world for the past 30 years and fair car is by far the worst and most unethical company i have ever encountered. Their rates are cheaper when you book but you get billed for thousands of dollars/euros weeks or months after the car rental is over. They take an impression of your card when you pick the car up so they can (and do) charge whatever they want after the rental period is over. I made sure i did the pick up and drop inspection during their office hours with a fair car employee present and got a copies of both inspection reports. I took photos of any damage that was already there when i picked the car up and when i dropped it off. I purchased all of the insurance that fair car offered (including sand & ash and the complete excess damage waiver which according to their rental agreement, reduced our financial responsibility to zero. i received a small rock chip on the passenger side windshield (with no cracking or spreading) during my rental. I've had similar rock chips repaired on my own car but fair car informed me that the entire windshield would need to be replaced. I filed the claim with worldwide insurance (the cedw insurance that fair car offered) and worldwide agreed to pay them directly. After this, fair car charged my own credit card for almost $1200 for a new windshield. I have reported fair car rental to the european and icelantic consumer protection agencies. do your research and read trip advisor.com and trustpilot.com for other negative reviews on this rental company. the other reviews are all very similar to my experience with high charges on your credit card after your vacation is over. save yourself a lot of wasted time, money and headache and rent your car with another icelantic company. Useful

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★☆☆☆☆

“Drastic overcharge for minimal damage ”

Written on: 25/07/2017

My rental was hit by another vehicle's door and left a small ding. I had third party insurance and was told I would need to leave a credit card authorization for 100 EUR, which I did. If you didn't have insurance you had to leave a 1500 EUR deposit. I received an email showing damage of 114. Krona and a charge for $1312 USA appeared on my credit card even though I had third party insurance. My insurance is paying, however, I feel this was a drastic overcharge. I used Fair Car 12-2015 and 6-2017 and probably would have been their repeat customer for life if this had not happened. GPS is not good, outdated. The person I dealt with is friendly and fantastic.

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★★★★★

“Very welcoming atmosphere, staff amazing!”

Written on: 21/07/2017 by Lawsongi1970 (1 review written)

As I am Icelandic and I know how it is to drive in Iceland I must say that just ower hearing the staff, giving very good edvice to the customers, I was amazed ! I higly recomend them and I'll definitely use them again when I go back to visit my family !!!!

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★★★★★

“Great rental place, easy, accomodating”

Written on: 24/06/2017 by MinaHudson (1 review written)

Great operation. Simple and inexpensive, but reliable and convenient. The car was clean and worked well on Icelandic roads. People were friendly and accommodating. Picked us up at the airport even though we were early. Highly recommend. The car was a bit dented, to begin with, but nothing serious. They warned me about all the dents and assured me there is nothing to worry about. The only problem was that in the middle of the trip the low oil sign lighted up on the panel. I bought a quart of oil and refilled it myself. I mentioned about it when I returned the car. They told me that I should have called them and immediately reimbursed me for the oil while apologizing for trouble. I would rent from them again.

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★★★★☆

“Good experience with minor hiccups”

Written on: 19/06/2017

The car was nice, the people were friendly, and the overall experience was great. I would only be aware of a few things: (1) the company is not attached to the airport and they will be expecting to pick you up from the airport and take you elsewhere at the time you put in for reservation. Be aware of this because otherwise you will get charged a reservation "no show" fee. I was not charged once I explained that I did not know about this. (2) they give a fob for discounted gas during the trip, but the one that we received did not work. The discount is hardly worth much anyway, though. (3) they had many wifi problems when we arrived to get the car, so plan for some delays as all the paperwork is processed. It is a lot to go through after all. (4) nobody told us that in Iceland it is a law to drive with the lights on. That's something a rental company should share with tourist drivers. (5) Again, the overall experience was great and I would recommend people use this company, if they are aware of these items.

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★★★★★

“Great company.”

Written on: 14/06/2017 by Gutzy88 (1 review written)

Great company, we have used them tvice and everything has work perfekt. The cars are in god conditions. Regards Erik Nilsson Sweden

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★★★★☆

“Recommended Great Service”

Written on: 12/06/2017 by John2531 (1 review written)

Prompt pick at the airport, vehicle clean and ready, suitable for our purpose.Staff helpful with local knowledge Hassel free return and transport back to airport. .

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★★★★☆

“Just what we wanted”

Written on: 11/06/2017 by BigLoui (1 review written)

On arrival we weren't sure what the arrangements were for picking up the vehicle as we thought that Fair Car were based at the airport, they are not. However, we were picked up at the airport and taken to the Fair Car office which was 5 minutes away. We were treated very courteously and the car was just what we had ordered with no fuss or hastle regarding extra insurance which you normally get - in fact, they did mention additional insurance which was cheaper than the insurance we had taken out when booking the vehicle. The vehicle, a 7 seater Citroen Picasso (2017 reg) was excellent but the winter studded tyres took a bit of getting used to - it felt like you were driving on flat tyres!! However, all ran smoothly and the ride was very comfortable. The drop off was similarly easy and all ran smoothly. Fair Car provided an excellent service at a very competitive price - what more do you want.

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★★☆☆☆

“not in a godd state car and not ready on the D Day”

Written on: 11/06/2017 by Estelleestelle (1 review written)

Person from the office arrived 1 hour after our fight (no call for that) Car not ready, still in the garage A part of the bed was broken, a nightmare to install it every day The gaz cooker was broken We got the car at around midday.... we loose an half day of rental !

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★☆☆☆☆

“Watch Out”

Written on: 24/04/2017 by CLINT62 (1 review written)

I repeat this review every so often to warn prospective new customers. Fair Car already have their fair share of poor reviews on Trust Pilot and Trip Advisor so they've wiped their slate clean and shortcut to Review Centre. I've reported them to Icelandic Consumer Advice but not much happens. This is my reveiw from a year or two back. Still seems relevant as there are more reveiws like it still happening. Don’t let the good reviews fool you. This company take detailed pictures of every panel of their cars (in a well-lit garage) before and after your hire. Only you will be checking the car outside in the dark/ wind/ rain/ ice/ snow. What chance will you have of spotting small stone chips? Either deliberately or by accident they will leave some of the damage off their condition report which you sign before driving off.Ten weeks after my hire, my credit card was debited for £1140 (Euro1447) for ‘my’ stone chips on a car with nearly 100,000 kilometres on the clock. I know I didn’t cause them – I stayed off F roads and drove normally. So if you want to play Russian roulette with your Credit Card, book Fair Cars. If you insist on using Fair Cars take time to check the car – take your own photos and write on the condition report ‘unable to fully check condition of vehicle due to weather/lighting conditions’. I recommend using a company such as Insurance4Carhire which can protect your CDW Excess. They have a good reputation.

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★★★★★

“Fantastic service and car”

Written on: 18/04/2017 by padbsk (1 review written)

No problems. Pickup at the airport was on time. By the way, pay attention to when you want to be picked up. They literally come at the exact time. We got out of customs 30 min early and called them in panic that nobody is waiting for us. They came 10 minutes later to pick us up. The car was well maintained and worked perfectly. Return and drop of was easy. Great operation. Highly recommend.

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★★★★☆

“Cheaper option but not bad experiences”

Written on: 25/03/2017 by Faith265 (1 review written)

FairCar provides cheaper options for renting a car in Iceland but their services do not discount off. In addition to basic insurances they will ask you if you want to buy extra insurances like sand and ash insurance but it is not hard sells. The price includes GPS and does not need to pay extra money. It is a very convenient service for foreigners like me. That is why I choose FairCar. Unlike Avis, Hertz or other rental companies, FairCar does not locate in airport but they provide free pick up and drop off services between airport and main office. The distance is within five mins drive. If there were any services I were dissatisfied, I think it was I spent twenty to thirty mins to waiting for the staffs who did not appear in schedule at the airport so that I have a lot of time to exchange ISK and buy a sim card. There are folks that they will send you damage pictures to charge you extra money after back home, but I do not experience that. In General, four stars is well deserved for their services.

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★★★★★

“Great value and service”

Written on: 16/03/2017 by clementchua (1 review written)

Everything went well. Even though our flights (for both flying into and out of Iceland) were delayed by several hours, they were there to pick us up from the airport and to send us to the airport. The car worked well throughout the trip. There was a record snowfall before we arrived but the snow tyres held well. The GPS included was also really helpful. At their price, and with all that they provide, extremely great value-for-money. Recommended!!

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