Drastic overcharge for minimal damage

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of FairCar - www.faircar.is

★☆☆☆☆

“Drastic overcharge for minimal damage ”

Written on: 25/07/2017

My rental was hit by another vehicle's door and left a small ding. I had third party insurance and was told I would need to leave a credit card authorization for 100 EUR, which I did. If you didn't have insurance you had to leave a 1500 EUR deposit. I received an email showing damage of 114. Krona and a charge for $1312 USA appeared on my credit card even though I had third party insurance. My insurance is paying, however, I feel this was a drastic overcharge. I used Fair Car 12-2015 and 6-2017 and probably would have been their repeat customer for life if this had not happened. GPS is not good, outdated. The person I dealt with is friendly and fantastic.

  • 06/2017

    Date of hire (month/year)

  • Iceland

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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