Read this honest review

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AdriannaM's review of FairCar - www.faircar.is

★★★★★

“Read this honest review”

Written on: 13/11/2022 by AdriannaM (1 review written)

If you read only one review of Faircars Iceland, I hope you read this one:

We booked our car rental with Faircars before we read the reviews and honesty, we were PETRIFIED of what we would expect. We even tried to cancel our reservation, but it was too late. After reading 100’s of bad reviews, we decided to prepare ourselves for the worst experience ever. However, we were pleasantly surprised that upon checking in, Carnect (the very helpful representative who helped us) admitted that the company is aware of the bad reviews and are trying to turn things around. What you have to remember is that Faircars is one of the cheapest car rental companies (they charge almost half of other companies like Hertz and Avis) and to keep their costs down, their cars might be a little older and not brand new. However, the car we drove and others we saw looked good to us and not the “rusted tin cans” we were expecting.
Pro Tip 1: The most important tip I cannot stress enough is to get the Platinum Insurance protection. It actually costs more than the car rental itself but is 100% worth it. A lot of the negative reviews are of people who did not get the insurance and then were shocked they had to pay enormous fees for damages. Anyone who lives in Iceland knows that the weather and conditions are BRUTAL and even if you are the most careful driver, the unexpected WILL happen. As careful as we were, we couldn’t control that a passing truck flew a rock at our windshield and put a crack in it. However, we weren’t worried since we had the Platinum protection which covers all those unexpected incidents with no additional deductibles or expense. The only thing it doesn’t cover are doors being blown off by the wind (yes, this IS a thing as several other reviewers have mentioned). Make sure you park your car into the wind and hang onto your doors.
Pro Tip 2: Get the hotspot Wi-Fi. Don’t bother with the navigation option as it’s very difficult to use. Having Wi-Fi allowed us to use Google maps to navigate which was much easier. We loved having Wi-Fi everywhere we went. Make sure to take the hotspot with you and charge it at night in your hotel.
Pro Tip 3: Allow plenty of time to check in. Fortunately, we only had to wait 10-20 minutes when we picked up and dropped off the car. I can imagine during peak season it is much busier so plan accordingly.
Pro Tip 4: Make sure you pay for parking at designated lots and the one tunnel up North along the ring road. If you don’t, don’t be surprised when the bill comes to the rental car company and they add a surcharge. Just be aware and read signs.
Pro Tip 5: Be nice to the Faircars representatives. Being courteous and friendly goes a long way. It was a pleasure dealing with all the people at Faircars because we were nice to them. As a result, not only did we receive excellent customer service, but we also got upgraded to a nicer car and received additional perks like the hotspot at no extra charge. Kindness and courtesy is always rewarded.
Believe me, I was VERY nervous about renting from Faircars, but after my experience, I have to say I was very happy with the whole experience. I think most of it was due to being INFORMED and PREPARED. I knew even before picking up the car, we were going to buy the highest insurance protection because we didn’t want any unexpected expenses and didn’t want the stress of worrying about “what if”. Even if you are on a budget, don’t skip this. It might cost you a lot more later.

Overall, we were very happy with our experience and would definitely recommend renting from Faircars Iceland.

  • 10/2022

    Date of hire (month/year)

  • Keflavik airport iceland

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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