By far the worst experience I have had with a car rental

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Jay3064's review of FairCar - www.faircar.is

★☆☆☆☆

“By far the worst experience I have had with a car rental”

Written on: 21/08/2019 by Jay3064 (1 review written)

I had rented a car from this company while traveling to Iceland. The process was to be picked up by one of their employees and taken to their office to get a car. We were forgotten and had to call them after 30 min to 1 hour to be picked up. I had forgiven a lot because they were a good price but when we were signing for the car there was over $100 in additional charges that were no mentioned prior to being at their office.

When I dropped the car off at the end of my trip I requested the employee to look over the car to ensure there were no issues. He refused and said everything was fine. Now one month later I have been charged $90 as a cleaning fee, I checked the car personally and am sure the car was cleaned and there was nothing in the car that would cause issues.

After having spoken with one of the employees I have found multiple similar complaints with regards to this company. Do not rent their vehicles!

  • June 2019

    Date of hire (month/year)

  • Iceland

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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