One of the worst experience ever

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Harrison1996's review of Fair Car Rental Iceland - www.faircar.is

★☆☆☆☆

“One of the worst experience ever”

Written on: 01/12/2021 by Harrison1996 (1 review written)

One of the worst experience ever
One of the worst experience ever. OVERCHARGED, some hidden fees that the guy at the front desk was not able to explain properly, did some simple math and told us 3 prices within 5 minutes. Beside the GOLD INSURANCE that I had booked online I had to take 2 more INSURANCES. As well the car was very old and in bad conditions, the speedometer was like a rainbow, all the failure lights were on. The doors were closing from the 2,3 times and you had to slam them like a rock. The heaters were not working in the back of the car, only the front ones. We booked a 9 person car.The guy from the front desk apologized for the inconveniences and offered us a GPS and 2nd driver for free and in the end we had to pay for it.
DON'T BE CHEAP, BOOK SOMETHING MORE EXPENSIVE BUT WITH A GOOD REPUTATION.

We're still waiting for the deposit to be refunded, they said it should arrive between 4-24 business days.

As well to all of our questions the answer was YOU HAVE TO CALL THE BACKOFFICE, I'M NOT RESPONSIBLE. I DON'T HAVE ACCESS TO ANY INFORMATION!

NEVER EVER AGAIN ! THE WORST !!!

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