Contract not honored

★☆☆☆☆
1.2 / 5
6% of users recommend this
  • Customer Service

  • Value For Money

Jacksonem273's review of Europcar

★☆☆☆☆

“Contract not honored”

Written on: 08/08/2022 by Jacksonem273 (1 review written)

We recently returned from a trip in the UK. We booked a car through economycarrentals.com for a car with Europcar.. When we arrived at Europcar at Heathrow they said they did not have the type of car booked, an economy class vehicle (VW polo or equivalent). They were not apologetic but did pass me off to the manager that said that we could either we pay an additional 14 pounds/day for an upgrade (Ford Focus) or get no car. Of course we took the car, what could we do?

The car was delivered with crumbs on the floor and only 1/4 tank of fuel. They said they could fill it but it would be a 45 minute wait. We resolved that I could return it with 1/4 tank instead a full tank.

I've tried contacting Europcar after the fact and they have no sympathy for my case basically stating that I agreed to the upgrade so that's that.

  • July 2022

    Date of hire (month/year)

  • London England

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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