charged for pre existing car damage

★☆☆☆☆
1.2 / 5
6% of users recommend this
  • Customer Service

  • Value For Money

wdSalisbury235's review of Europcar

★☆☆☆☆

“charged for pre existing car damage”

Written on: 15/12/2019 by wdSalisbury235 (1 review written)

This past summer I rented a car from Europcar. When i picked up the car at Rome airport i noticed a scratch on the hood that I indicated to the attendant. He marked the car diagram where the damage was and initialed. Three months after I got back to the US my credit card is charged roughly $250 by Europcar. When I contacted them to find out why they produced a a letter that they claimed they sent me with two pictures of a tiny scratch on the bumper but an invoice of repair done to the hood. When I challenged the charge they wouldn’t explain why they charged for the hood and sent me pictures of the bumper. They wouldn’t refund the charge. Don’t rent a car from this company. Once they take your credit card they charge whatever they want. I have never been treated so unjustly. They are really BAD

  • June/2019

    Date of hire (month/year)

  • rome airport

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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