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Charlotte_NC's review of Europcar



Written on: 29/10/2019 by Charlotte_NC (1 review written)

We booked on internet a car at Auckland international airport with an infant capsule. Waited for half an hour in the car Park to get the seat. It appears it was not suitable for a 3 months old baby. They told us to go and buy one, or to cancel the rent or even use it with our responsability ! A real joke !! If we'd known we would have brougth ours. I complained at the desk. The people at the desk were useless, didn't help at all, were unpleasant, even call the police airport security because I was not happy at all (I told them to go and buy the capsule themselves has the reservation made on internet said they had one).
The woman told us to wait that she would call her manager to explain but she called the police !
Europcar car should replace the people at the desk by machines as they are useless... At least we could not get angry...

  • 10/2019

    Date of hire (month/year)

  • Auckland International Airport New Zealand

    Country & City of hire

  • Customer Service

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