Enterprise Car Rental Review

2.0 / 5
24% of users recommend this
  • Customer Service

  • Value For Money

47SMXP's review of Enterprise Car Rental


“My car was in for a Warranty repair so the...”

Written on: 14/09/2021 by 47SMXP (1 review written)

My car was in for a Warranty repair so the Manufacturer (Kia) arranged a hire care for me to use from Enterprise. The car was delivered a day later than advised by Kia, due to lack of availability.

I returned the hire car to the Kia agent on a Friday afternoon, and handed the keys to the Repairs team. There was noboby to inspect the car so I took photographs of each door and the rear and front. On the following Monday, 3 days later, I got a Claim for Damage with a Damage Report showing that "Passenger Rear Door : Scratch-scratch through the paint on rear left
side,Dent-dent on rear left side"

I emailed the photos to the Damage Recovery Unit and heard nothing further until I phoned them 8 days later, apparently there is a note on the file that they should not pursue the claim.

I would like to know why EnterrpriseĀ raised a claim for damage 3 days after I had returned the car, and why they didn't have the courtesy to let me know the claom had been dropped.

  • August 2021

    Date of hire (month/year)

  • Motherwell, Scotland

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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