Terrible Customer Care

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
24.0% of users recommend this
  • Customer Service

  • Value For Money

RyleeBarker155's review of Enterprise Car Rental - enterprise.com

“Terrible Customer Care”

★☆☆☆☆

written by RyleeBarker155 on 13/06/2018

When Enterprise came to pick up a hire car, they managed to damage a neighbors own car, which we caught on film! They barely offered an apology to either us or the neighbor, and then say that their customer service is US customer service in the UK! This doesn't look like good customer service in any country! When you are choosing a car hire company, choose someone else, and AVOID!”

Enterprisecares's Comment

Written on: 13/11/2018

Hi,
We’ve noted your comments and would like the opportunity to look into this for you. Please write to us include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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