overall happy with the service

★★★★☆
4.0 / 5
81% of users recommend this
  • Customer Service

  • Value For Money

JakobeJones1950's review of Economy Car Rentals - www.economycarrentals.com

★★★☆☆

“overall happy with the service”

Written on: 30/04/2019 by JakobeJones1950 (1 review written)

The staff were very stressed when we arrived but did their best. Audi A3 or similar was promised but this wasn't true/available. It was very difficult to get access to the cars as there was so little space on the car park and many vehicles were blocked in. It felt like unsuitable vehicles were offered to us because it was convenient for the company. My expectation would be that a suitable vehicle would be reserved and not just what might be available. In the end we took a Mini Cooper which we were very happy with although it was rather dirty also inside. . Bringing the car back was very quick and without difficulty.

  • april 2019

    Date of hire (month/year)

  • Luton Airport

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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