Settled a claim I had without any quibble.

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SavanahTucker496's review of Easy Car Rental


“Settled a claim I had without any quibble.”

Written on: 01/11/2016 by SavanahTucker496 (1 review written)

Hired a car via Easy Cars in July 2016 and elected Drivalia Car Hire in Alicante, Spain. Purchased full protection insurance from Easy Car.

Arrived to pick up car and had hard sell from staff at Drivalia for extra insurance. Declined the extra cost. Staff member was miffed at this but not as miffed as I was when they charged over 90 Euros for fuel. Made sure the car was returned very, very, empty on fuel. So empty it was running on fresh air !

Anyhow, the day before car was due to be returned hubby hit a post and caused a reflector light to break and some minor scratches. Were charged by Drivalia for the damage and paid by credit card.

Contacted Easy Car, submitted photos of the damage to the car taken when the damage occurred and the invoice for the amount paid by credit card to Drivalia. Within few weeks my credit card was refunded by Easy Car with no stress or any quibbling.

As can be observed, paying for additional full protection insurance with Easy Cars paid off as Drivalia wanted some 350 Euros for something that hubby could have rectified for a few pounds.

  • July 2016

    Date of hire (month/year)

  • Alicante, Spain

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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