written by PhilWNSW on 30/09/2017
Be careful using this company if you go through a 3rd party . Will still push you to buy their insurance even after you tell them you have already purchased.
Tried to show them evidence to stop paying twice. Was told to contact the Australian office when we returned from our holiday in NZ.
1st contacted Brisbane office manager who talked over the top of me and told me it was all my fault. Completely rude and arrogant. Rang inquires who told me it was not their problem and no matter what " you are not going to get your money back".
It appears the culture of this organisation is to take your money no matter what and not provide any support to customers seeking sensible advice.
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