Rent a Wreck?

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East Coast Car Rentals www.eastcoastcarrentals.com.au
★★☆☆☆
1.6
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  • Customer Service

  • Value For Money

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ElizabethBoot's review of East Coast Car Rentals www.eastcoastcarrentals.com.au

“Rent a Wreck?”

★☆☆☆☆

written by ElizabethBoot on 02/04/2016

Rented from Sydney Airport on 5 March 2016. After telephoning to say we had arrived at Sydney Airport, we waited over 30 minutes for the shuttle. The driver then parked on the hashed lines at the end of the pick up area. We are in our late 70s and he stood and watched as we struggled to get our luggage to the shuttle bus more than 100 metres.
Then the car they offered us had clearly had a bang at the back as both rear wings were damaged. We asked for a different car. This was refused as they said they had noted it and there would be no charge for the damage. So reluctantly we accepted the vehicle. A big mistake. After a couple of days we discovered that one of the brake lights was not working. We rang and were told to bring the car back to the airport for a replacement - drive of 45 minutes each way. Eventually they agreed to pay for a local garage to make the repair. Two days later, after two long drives, the battery was flat. The breakdown service got the car going but wouldn't replace the battery unless it failed again! We had already lost half a day on the brake lights so we said this was not good enough. In the event, we got the battery replaced by the local garage again who advised that it was the original battery. The car was more than 3 years old with over 66,000 kms on the clock! By now, we had lost more than a full day on car repairs out of our 11 day stay.
We had no difficulty in recovering the cost of the repairs, but received only an apology for the loss of a day's usage of the car, not any financial compensation. We asked to speak to the manager but were advised to write to him/her

  • March 2016

    Date of hire (month/year)

  • Sydney (NSW) Airport

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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