Friendly, Professional Service

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East Coast Car Rentals www.eastcoastcarrentals.com.au
★★☆☆☆
1.6
From 35 reviews
17.0% of users recommend this

  • Customer Service

  • Value For Money

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Guest's review of East Coast Car Rentals www.eastcoastcarrentals.com.au

“Friendly, Professional Service”

★★★★☆

written by on 02/07/2015

Lovely, clean car. The inside smelled of dampness a little, so maybe a discreetly placed air freshener could be left in the car. The free shuttle bus pick up from the airport to the office to pick up the car was initially confusing, being the first time we used this company. But now that we know the routine, it will be easy to organise next time. The service was friendly and professional and we will certainly use East Coast again.

  • June 2015

    Date of hire (month/year)

  • Melbourne, Victoria

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Dhoff's Comment

Written on: 05/07/2015

Just to clarify our review above, we hired the car in Melbourne for two days. After we rang them from the Airport upon arrival, their shuttle bus picked us up at the designated point within the 15 mins they said. We avoided the toll roads, so had no problem with this. We had experienced the $1000 credit card hold with other companies, so that was not unexpected. (We have not checked the deposit of that cost since arriving home!) We had read all of their fineprint before we booked with them, so we know what to expect. (That is an important thing to do when you hire from any company!!) They were able to take us to the airport almost immediately when we took the car back. Maybe we were just lucky, but we would hire from them again. They were more thorough than some other car hire companies (major ones!) that we have dealt with.

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