Will not respond. No contact number

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johnson.r's review of Do you Spain www.doyouspain.com

★★☆☆☆

“Will not respond. No contact number”

Written on: 12/11/2019 by johnson.r (1 review written)

I have been in touch with Do You Spain since 16th April 2019 in follow up to an issue regarding reimbursement.
Some initial response and discourse was positive, however since May, I have essentially been receiving holding emails from Do You Spain and no progress has been made.
An employee, kindly responded on 12th August, although since then I have not had a response and my communication has been ignored.

In terms of outcome, it is inevitable. the reimbursement is legally owed to me, so there is little point in hiding under a rock.

DO You Spain Director/ Manager, please respond to my communications

Note: I have already contacted 'Head of Customer Happiness', however this employee is also ignoring my emails.

I have chosen not to put a 1 star rating as I a positive outcome could still be experienced.

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