DONT USE

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  • Customer Service

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Notahappyperson's review of Do you Spain www.doyouspain.com

★☆☆☆☆

“DONT USE”

Written on: 14/10/2019 by Notahappyperson (1 review written)

Would give - star rating but cant. I had a flight delay of 1 hour 59 minutes. Went to a designated area at Mahon Airport for a shuttle to take us to our car from Click and Rent/ Do You Spain. Waited a while, nobody turned up to pick us. We made numerous calls to the office, but it was automated. The other shuttle drivers, kindly tried their best to advise us. We were left stranded late at night, in the middle of Airport Car Park. Had to get a taxi to the other side of the airport. Nobody bothered to phone us, to get the car to us. It ruined our holiday, but they were quick enough to charge for the non show car. I have been trying to get my money back, but they are not interested. Really poor customer service. I think they are working together, but blaming each other. Judging by the other negative reviews, I would suggest DO NOT USE either of these, even the CEO does not bother to answer the hundreds of emails I have sent them all. NEITHER DO YOU SPAIN OR CLICK RENT ES. WILL SHARE THE REFUND. WE WERE WAITING IN THE RIGHT PLACE, BUT UNFORTUNATELY YOU WILL BE LEFT STRANDED IF YOUR FLIGHT IS DELAYED. THEY DONT CARE ABOUT NEGATIVE FEEDBACK. REALLY POOR CUSTOMER SERVICE, THEY HAVE TAKEN MY MONEY AND SPOILT MY HOLIDAY. WELL DONE

  • 23RD AUGUST 2019

    Date of hire (month/year)

  • MENORCA AIPORT

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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