Terrible, ignorant & criminal!

4.1 / 5
81% of users recommend this
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jphilt's review of Do you Spain www.doyouspain.com


“Terrible, ignorant and criminal!”

Written on: 22/07/2019 by jphilt (1 review written)

I can not recommend anyone to use this horrible insurance company. Not only are they unfriendly and arrogant, but they will tell you that the insurance that you have purchased from is a great deal.... they even call it "Platinum"! The fact is that the reant-a-car company Goldcar tells you that the insurance is not valid and it does not cover anything.
We ended up in a great arguement with the rent-a-cars people at Palma AP and they very arrogantly told us, that we could leave!!! - And we of course did!
We have asked for refunds, but they are coming up with all kinds of crappy stories, saying that we indeed did rent the cars. In fact we went to Europcar, who gave us not only a great service with a smile, but a great deal on mini van.
The incident took place at Palma de Mallorca AP.
(BTW, I have worked for rent a car companies for 8 years, so I think I know my way around).

  • May 2019

    Date of hire (month/year)

  • Palma de Mallorca

    Country & City of hire

  • Customer Service

  • Value For Money

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