Discover Cars Reviews - discovercars.com

Discover Cars Reviews - discovercars.com

User reviews
3.2

Comfort of journey

4.0

Customer Service

3.3

Ease of Navigation

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Discover Cars Reviews - discovercars.com

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Discover Cars Reviews - discovercars.com
4.21 4,805 user reviews
568%
414%
33%
22%
114%
3.2

Comfort of journey

4.0

Customer Service

3.3

Ease of Navigation

3.1

Easy to find

3.3

Overall cleanliness

3.3

Punctuality

3.3

Quality of website

3.2

Rate your Companion

3.2

Travel Experience

4.1

Value For Money

About

Find authentic Discover Cars Reviews on Review Centre and find answers to any questions you might have for Discover Cars Reviews.

Discover Cars is a car rental comparison service that allows users to search for and compare car rental deals from various providers. The platform operates online and offers services in multiple countries, including the UK. Users can access the website to find rental cars available at different locations, compare prices, and make bookings directly through the platform.

The service aggregates offers from a wide range of car rental companies, providing options for different vehicle types and rental durations. Discover Cars aims to simplify the car rental process by presenting all available options in one place, allowing users to filter results based on their preferences such as car type, price range, and rental company.

Discover Cars does not operate its own fleet of vehicles; instead, it partners with established car rental companies to provide users with a variety of choices. The platform is accessible through its website, where users can enter their desired rental location and dates to view available options.

Is Discover Cars a legitimate service?

Yes, Discover Cars is a legitimate car rental comparison service that partners with various car rental companies to offer users a range of options.

How long has Discover Cars been in operation?

Discover Cars has been in operation since July 16, 2013. It was originally launched as Discover Car Hire, and rebranded to Discover Cars in 2019.

How does the service work?

Users visit the Discover Cars website, enter their desired rental location and dates, and the platform displays available car rental options from different providers. Users can compare prices and make bookings directly through the site.

Contact Information

Phone: +44 20 3936 3497

Email: support@discovercars.com

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Contact DiscoverCars via online form

User Reviews

onuryek
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Refund Promised but Never Received

I’m extremely disappointed with my experience with Discover Cars. I had to cancel my booking (D011377309) on the morning of the rental due to a serious medical emergency, and I provided medical documentation. On September 2, they confirmed in writing that I would receive a full refund of €77.16 within 10 days. Today is September 17, and no refund has been credited, my bank (Yapı Kredi, Turkey) confirms there is no pending transaction, and Discover Cars has not provided the refund transaction reference number (ARN) despite repeated requests. Because of this, I’ve had to open a chargeback with my bank (ref. #1814684963). I trusted their written promise, but it has yet to be fulfilled. Until they resolve this, I cannot recommend Discover Cars.
Benny
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Used many times always best price and best servies

I have used Discover Cars every time I needed a rental car, I always choose the Full Coverage option. They have the best Full Service Coverage and pricing. I even had one time when I needed to file a claim, it was handled on the same day. I highly recommend
Hao
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

not fully refunded

You book a car with unlimited mileage, and then you cancel, and you get about 10% back. It's the same as buying A and getting B. Then they say, because I canceled within 48 hours, I can't get a full refund. I booked within 48 hours. How can I be any earlier? Think logically. Why do I have to cancel? Because you're providing false information. Then I cancel and only get a small refund. So I really want you to refund the rest of my money as well.
Peter Laszlo
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Best company for car rental

Discovercars is the very best company in my opinion for renting a car. We had several positive experiences with them in the last few years. They are very customer focused and always looking for the best solutions for the emerging issues. Highly recommended!
Kerbig
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Worse experience ever!

If you want to lost your plans, choose them. This has been my worse experience and I am an international doctors renting cars and traveling a lot for job. When we arrived, they said they had no cars available! They made us wait for 4 hours! When it came time to cancel the booking, which had been made through Discoverycars, they refused and claimed that I (a recognized surgeon) didn’t have the money to pay for the reservation! Completely unrealistic.
Ray
2

Customer Service

3

Value For Money

5

Overall cleanliness

5

Quality of website

4

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

3

Rate your Companion

5

Travel Experience

Smooth Rental Experience, but Unfair Exchange Rate Policy

I recently rented a car through Discovercars, and overall, the experience was smooth and hassle-free. The booking process, car pick-up, and drop-off went perfectly, and I also purchased insurance to cover potential damages. Unfortunately, I caused a scratch on the car and had to file a claim. The claims process was very straightforward, quick, and the reimbursement was processed promptly. However, I noticed an issue with the exchange rate used for the reimbursement. I paid the damage fee to the rental company in euros at a rate of 0.9551 CHF per euro, but Discovercars reimbursed me using a rate of 0.9164 CHF per euro. This is significantly lower than the official 52-week low of 0.9206 CHF per euro. For a claim of around 1'000 Euros, this resulted in a difference of approximately 40 CHF, which feels unfair and unclear as to how the exchange rate was determined. While I appreciate the overall smooth process and good service, I believe the exchange rate discrepancy should be addressed to ensure fairness for customers.
1
EvaSmith

Hi,

Thank you for taking the time to share your detailed experience with us. We’re delighted to hear that the overall rental process, including booking, pick-up, drop-off, and the claims process, was smooth and hassle-free. However, we deeply regret the frustration caused by the exchange rate discrepancy during your reimbursement.

DiscoverCars processes reimbursements using the exchange rate provided by our payment system at the time of the transaction. This rate may differ from the official market rates or the rate used by the rental provider, which can understandably lead to some confusion.

Please send the details of your case, including your booking number and link to this review, to us. Our team will investigate this further and provide clarification or resolution as soon as possible.

We truly value your feedback and are committed to ensuring our processes are clear and equitable for all customers. Thank you again for sharing your experience, and we hope to make your next rental with us even better.

Best regards,

Eva Smith

Community Manager

Nicolae
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Keep away from them

Very bad experience. The company cancelled my car booking at the last moment. I did not get the car, and I did not get a refund. I do not recommend using their services.
1
EvaSmith

Hi,

We are truly sorry to hear about your disappointing experience.

It’s important to clarify that DiscoverCars.com is a rental car comparison platform that collaborates with various providers. While we facilitate bookings and aim to ensure smooth experiences for our customers, the actual rental service is carried out by the provider. That said, we want to investigate your case thoroughly and see what can be done to rectify the situation.

Please email us and include your booking number, link to this review, as well as any additional details. We’ll work with the provider to find a fair resolution and ensure you are supported every step of the way.

Thank you for sharing your experience with us. We are committed to resolving this as quickly as possible.

Kind regards,

Eva Smith

Community Manager

Helen Tibuh
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Avoid This Company

Terrible Experience – Avoid This Company Our flight to Madeira couldn’t land for over three hours due to severe weather conditions and strong winds (which is common, as this is one of the most challenging airports in the world). Because of this unavoidable delay, we arrived late, and the car we had booked was canceled without any flexibility or understanding. To make things worse, they refused to refund our money and spoke to us in a very aggressive manner when we tried to explain the situation. This was completely out of our control, yet they showed no empathy or professionalism. I strongly recommend reading their terms very carefully and honestly, I would advise against using this company at all. There are many better rental options on the island that treat customers with respect.
1
EvaSmith

Dear Customer,

We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to deal with the impact of your flight delay on your rental.

Discover Cars is a platform that allows you to compare prices and choose the best suits you. Each car rental company has a period during which the car is still guaranteed for the customer if the customer is late for the pick-up (the grace period). This information can be easily found at each stage of the booking process and sent to the customer's email once the booking is confirmed.

Although we always do our best to help the customer, it is important to understand that suppliers are not obliged to wait longer than the grace period stated in the rental conditions and have the right to cancel the reservation if the customer has not arrived on time. However we would like to review your case. Please send me a message with the following information:

1. Link to this review

2. Reservation number

We strive to provide quality service and experience to our customers. Your feedback is highly appreciated and we will use it to improve!

Kind regards,

Eva Smith

Community Manager

DissatisfiedUser
3

Customer Service

1

Value For Money

3

Overall cleanliness

2

Quality of website

1

Comfort of journey

1

Easy to find

3

Punctuality

2

Ease of Navigation

2

Rate your Companion

1

Travel Experience

Car cancelled upon arrival due to 59 minute window

Had a contract with them to pick up a car thru magic island rent a car in Madeira. Flight was a bit delayed, by the time we got to picking up the car we were told it is past the 59-minute grace period and they cancelled it with no refund. Nowhere in the Discover cars contract did i find any reference to it and we had to pay significantly more elsewhere for a last minute rental.
1
EvaSmith

Dear Customer,

I’m truly sorry to hear about your recent experience.

Please allow me to clarify that DiscoverCars.com is a car rental price comparison platform that collaborates with various suppliers, including Magic Island Rent a Car in this case. This requirements are present supplier-specific policies in the rental conditions during booking and after outlined in your confirmation voucher.

We would like to investigate your inquiry. Please send me a messagewith the following information:

1. Link to this review

2. Reservation number

Once again, I deeply apologize for the trouble caused. I hope we can work together to resolve this and restore your trust in our service.

Regards,

Eva Smith

Community Manager

sjmk@hotmail.co.uk
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Very smooth service

The service is very smooth. Car was in excellent condition and very clean. Place was easy to find out. Highly recommended!
1
EvaSmith

Hello, Thank you for your wonderful feedback! We're so pleased to know that your experience was smooth and that the car was in excellent condition and clean. It’s also great to hear the pick-up location was convenient for you. Your recommendation means a lot to us! If you ever need assistance with a future booking, we’ll be here to help. Best regards, Eva Smith Community Manager

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Q&A

michelle17311983

Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).

0
rachele88

Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?

0
Jimbo_james

Why are they so expensive, other local providers are about $20 to $30 cheaper?

0
kathiatonet

Does anyone know how much is the cost for a second driver?

0
threewheelsmad

I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.

0
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