Discover Cars Reviews - discovercars.com

Hi,

I’m truly sorry to hear about your frustrating experience during your recent trip to Spain.

Discover Cars acts as a comparison platform to help customers find the best deals from various rental providers. However, we don’t physically manage the cars or set pricing policies, that responsibility lies with the car rental suppliers. That said, your satisfaction is significant to us, and we deeply regret any inconvenience caused.

We’d like to investigate this matter further to understand exactly what happened and ensure that the charges were fair and transparent. Could you kindly email us with more details, including your booking number and any receipts or documentation related to the charges? Our team will carefully review your case.

Thank you for bringing this to our attention, and we hope to assist you in resolving this issue quickly.

Kind regards,

Eva Smith

Community Manager

Hi,

Thank you for your kind words and detailed feedback! We're so pleased to hear you found our service convenient and appreciated the friendly staff during your rental. We're also glad we could assist you quickly with the refund after your unfortunate highway incident. Safety and peace of mind are our priorities, thank you for highlighting the value of Full Coverage. We look forward to helping you on future trips!

Best regards,

Eva Smith

Community Manager

Dear Customer, Thank you so much for sharing your experience! We're delighted to hear that you found the booking process easy and fast, and that our service exceeded your expectations from start to finish. Knowing you plan to use DiscoverCars.com again truly means the world to us. We look forward to assisting you with your future trips! Best regards, Eva Smith Community Manager

Hi,

I’m truly sorry to hear about your experience during what should have been a relaxing holiday.

Discover Cars is a platform, and we are not directly involved with setting policies such as deposit debiting or rental provider procedures. However, we hold our partners to high standards and want to ensure a resolution for you.

Regarding the deposit, it typically takes providers up to 30 days to return it, but waiting over five months is highly unusual. If you haven’t already sent us the details, please email us with your booking number, and any supporting documentation. We’ll investigate the matter promptly and work toward resolving this for you.

We strive to make our customer experience seamless, and it’s unacceptable if you’ve found us unreachable or unresponsive. Please know that we are here to assist you and take your concerns seriously.

Once again, I regret that your experience didn’t reflect the quality we aim for, and I would love the chance to assist you in resolving this situation.

Thank you for bringing this to our attention.

Best regards,

Eva Smith

Community Manager

Hi,

I'm truly sorry to hear about the confusion and frustration you faced during your recent experience.

Discover Cars is a car rental comparison platform. When making a booking through our site, customers reserve a car with one of our partners, along with the option to purchase Full Coverage protection, which is designed to safeguard you from additional costs in case of damage or theft. However, our Full Coverage is independent of the car rental requirements. This is highlighted in the terms and conditions of the booking.

Regarding your concern about refunds, cancellations initiated within our policy timelines are eligible for reimbursement. I’d like to investigate your case in detail to see if a resolution is possible. Please email us with your booking number and any relevant information so we can assist further.

Thank you for sharing your experience with us. We’ll review it thoroughly to ensure we provide better clarity and service in the future.

Best regards,

Eva Smith

Community Manager

Dear Customer, Thank you for your message, and please accept our apologies for any inconvenience caused. At Discover Cars, we are committed to transparency and providing exceptional service. However, please note that certain aspects of the rental experience, such as events at the pick-up location, are beyond our direct control. According to our records, the full amount has already been refunded to your account well in advance. If you require proof of the refund, feel free to contact us via email, and we’ll be happy to provide the necessary documentation. Regards Eva Smith Community Manager

Dear Customer, Thank you for your message, and please accept our apologies for any inconvenience caused. At Discover Cars, we are committed to transparency and providing exceptional service. However, please note that certain aspects of the rental experience, such as events at the pick-up location, are beyond our direct control. According to our records, the full amount has already been refunded to your account well in advance. If you require proof of the refund, feel free to contact us via email, and we’ll be happy to provide the necessary documentation. Regards Eva Smith Community Manager

Dear Customer, Thank you for your message, and please accept our apologies for any inconvenience caused. At Discover Cars, we are committed to transparency and providing exceptional service. However, please note that certain aspects of the rental experience, such as events at the pick-up location, are beyond our direct control. According to our records, the full amount has already been refunded to your account well in advance. If you require proof of the refund, feel free to contact us via email, and we’ll be happy to provide the necessary documentation. Regards Eva Smith Community Manager

Dear Customer,

I’m truly sorry to hear about the inconvenience you faced with your rental experience and the frustration it caused.

Discover cars is a rental car comparison platform that works with numerous suppliers. While our role is to facilitate your booking and provide support, the local rental company implements its own policies regarding the release of vehicles. These policies, such as requiring a driver’s license and a credit card in the main driver’s name, are outlined during the booking process and on your confirmation voucher. Unfortunately, if any required documents were missing or not accepted by the supplier, they might not release the vehicle, as per their terms.

However, I’d like to review your case further to see if there’s any way we can assist. Please email us with your booking reference number, as well as any additional information or documents you have, and the link to this review. We’ll work closely with the supplier to investigate this for you.

We appreciate you sharing your experience, and we remain committed to doing our best to support you.

Kind regards,

Eva Smith

Community Manager