Discover Cars Reviews - discovercars.com

Hi,

We’re truly sorry to hear about your experience.

As Discover Cars is a rental car comparison platform, our role is to connect customers like you with various rental suppliers and ensure a smooth booking process. However, the vehicle’s availability and the resolution of issues such as last-minute cancellations depend on the rental supplier. That said, we always aim to assist our customers in such situations by seeking alternative solutions.

We want to review your case closely to ensure all efforts have been made to support you. Please email us with your booking number and any additional details, so we can investigate thoroughly and work towards a resolution.

Thank you for sharing your experience with us. Your feedback helps us improve, and we look forward to resolving this matter as quickly as possible.

Kind regards,

Eva Smith

Community Manager

Hello,

Thank you for your kind words! We're so pleased to hear that you found the service smooth. Your positive feedback means a lot to us, and we hope your rental experience was just as seamless. If you ever need assistance in the future, feel free to reach out, we're always happy to help.

Best regards,

Eva Smith

Community Manager

Hi,

I am truly sorry to hear about your medical emergency and understand the frustration of not yet receiving your refund as promised. Please know that your situation is important to us, and I deeply regret any inconvenience caused by the delay.

Refunds can typically take up to 15 business days to process, depending on your bank. As this timeframe has already passed, we’d like to clarify the reason for the delay in your particular case.

The main issue was that the booking was canceled after the standard free cancellation period. We were waiting for confirmation from the car rental supplier to waive the applicable fees so that we could proceed with the refund as a commercial gesture.

According to our records, the full refund has been successfully applied to your account. The exact time it takes for the amount to appear in your account will depend on your bank and country of residence.

If you require proof of the refund or have any further questions, please feel free to contact us on the same thread.

Thank you for sharing your experience, and I assure you that we’ll work to restore your trust in our service.

Kind regards,

Eva Smith

Community Manager

Hi,

Thank you for your kind words and for being a loyal DiscoverCars customer! It’s wonderful to know you value our Full Coverage option and competitive pricing. We’re so glad our team was able to handle your claim quickly, it’s our goal to make every experience seamless for you. Your recommendation means the world to us, and we’re always here to assist you.

Best wishes,

Eva Smith

Community Manager

Hi,

We’re truly sorry to hear about your experience and understand your frustration regarding your refund situation. Please allow us to explain.

DiscoverCars.com is a rental car comparison platform, meaning we work with various suppliers to provide the latest deals, and our refund policies are set according to the chosen rental company’s terms and our platform’s conditions.

We want to assist further by reviewing your specific booking. Please email us with your booking number, and include a reference to this review. That way, we can ensure all details regarding your situation are thoroughly checked and provide the fairest solution possible.

Thank you for sharing your feedback, and we hope to resolve this quickly for you.

Best regards,

Eva Smith

Community Manager

Hi,

Thank you for your kind words truly made our day! We're so pleased to hear about your positive experiences over the years and appreciate your recognition of our customer-focused approach. It’s wonderful to know we could assist you in finding the best solutions. Your recommendation means the world to us!

Warm regards,

Eva Smith

Community Manager