Discover Cars Reviews - discovercars.com
Comfort of journey
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Discover Cars Reviews - discovercars.com
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Value For Money
Overall cleanliness
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Couldnt change booking because of faulty system
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Travel Experience
Very good
Hello,
Thank you for your wonderful feedback! We're so pleased to hear that you found the booking process easy and straightforward, and the resolution of your claim. Your satisfaction is our priority, and we're thrilled we could make your experience seamless.
Safe travels!
Eva Smith
Community Manager
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
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Great value for money
Hi,
Thank you for sharing your experience! We're so pleased to hear everything went smoothly, from the airport pickup to the friendly staff and clean car. It’s wonderful to know you had such a positive experience. We hope to assist you again for future trips!
Best wishes,
Eva Smith
Community Manager
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
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Without empathy with the customer
Hi,
I regret hear about the difficulties you experienced during your rental process. I understand how frustrating this must have been for you, and I deeply regret that you felt unsupported in resolving your issue.
As DiscoverCars.com is a platform that helps customers compare and book rental car options, the actual car pickup and conditions are managed by the rental provider. That being said, we always aim to ensure our customers have a smooth and positive experience.
While I understand you acknowledge your part in the problem, I agree that empathy and exploring solutions are crucial in any situation. I’d like to review this matter further and see how we can assist. Please send us an email with your booking details, and we’ll do our best to help.
Thank you for sharing your experience with us. We will work to resolve this case quickly.
Best regards,
Eva Smith
Community Manager
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
Travel Experience
Best Car Rental !
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
Travel Experience
Great price and easy process
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
Travel Experience
Great experience
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
Travel Experience
No quibble, amazing
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
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refund claim
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
Travel Experience
We had a great experiance with discover
Q&A
Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).
Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?
You may have to accept credit points for another journey if you cancel. You always have to use a credit card when it comes to rental
Why are they so expensive, other local providers are about $20 to $30 cheaper?
Sometimes the price differential relates to whether the car can be picked up and dropped off rom the airport or not. Discovery do provide this from one of the car parks at Faro which to me is worth paying a bit extra over those that drive you off to some pick up point in Faro.
Does anyone know how much is the cost for a second driver?
Second driver prices differs from region and car rental agency, when selecting desired location and period of travel, you are able to see the prices under each car "Rate & Car details".
I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.
In australia, around $20 to $30 more expensive