Discover Cars Reviews - www.discovercars.com

★★★★☆
4.3 / 5
86.3% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Discover Car Hire has been renamed to Discover Cars in October 2019. 
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Latest Reviews

★☆☆☆☆

“I reserved a car today, wednesday 23 Sept. at 14.00....”

Written on: 23/09/2020 by UlrikaRendel (1 review written)

I reserved a car today, wednesday 23 Sept. at 14.00. When cancelling the reservation because the insurance was not valid, the company charged almost 60 euro. When checking the cancellation policy, it was only possible to cancel before the reservation was done. Two days before it was done. … Read Full Review

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★☆☆☆☆

“Never again”

Written on: 22/09/2020 by sergeisokolov (1 review written)

Hi, I traveled to Turkey with my family in August 2020. We booked a compact economy car with Discovercars.com. The rental provider was Circular Car Hire. I booked the car in advance and communicated to the renter to make sure we would get what we wanted. On arrival at the airport we were picked up by a van and brought to a half empty parking with a small office. The representative brought a mini bus and said that there was only that car and had nothing else. I was in a state of shock. It was… Read Full Review

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★★☆☆☆

“Cheap but B-rent gave terrible service”

Written on: 15/09/2020 by CantuItalianas258 (1 review written)

Very cheap but B-rent was really bad. 1. Car rented as full-full and B-rent provided with empty tank. 2. It took 2h 30 mins to get the car at airport (even if there were only 5 people queing). 3. B-rent operator was nice only with people subscrving for their insurance. 4. They gave me the keys and said 'now go and look yourself for the car in the parking' 5. They made me sign a document with pre-indicated existing damages, when after viewing the car I highlighted there were more damages than… Read Full Review

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★☆☆☆☆

“No one was present at the time of pickup”

Written on: 07/09/2020 by Theodorej460 (1 review written)

I have been told by the customer service that someone is on their way. Waited 2h, lost business meeting, nobody showed up. Company refused to refund the deposit money. Not recommended.  I suspected this, was hard to belive that rental prices were so low… Read Full Review

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★☆☆☆☆

“"Бесплатная" отмена...”

Written on: 25/08/2020 by LokiFloki (1 review written)

Забронировал машину в Турции - сразу сняли с карты 25 евро. Поездка отменилась - отменил бронирование. Но 25 евро на карту не вернули. Оказывается эта сумма остается на моем типа "личном счете" (Booking Credit: 25.79 EUR) в их сервисе и я могу ее использовать при следующих бронированиях… Read Full Review

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★☆☆☆☆

“An unprofessional company”

Written on: 24/08/2020 by MaryMacKenzie353 (1 review written)

As long as you pay, everything is ok. Problems arise when you claim your insurance. The company avoids contact with the customer. Choose the competition, because it is not worth wasting time and nerves on them… Read Full Review

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★☆☆☆☆

“Catastrophic experience ”

Written on: 19/08/2020 by Jaylonx1960 (1 review written)

Booked a car in turkey, got there car was dangerous and I did not want to take the risk. They had no other car to offer but with extra. Fou'd myself without car and had to find a last minute and more expensive one from another rental. Of course discover did not refund me the commission.. Despite several emails. Stay away … Read Full Review

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★☆☆☆☆

“Nowhere is wirtten that you have to pay for the...”

Written on: 18/08/2020 by NicolasGS (1 review written)

Nowhere is wirtten that you have to pay for the service but it is not free! Beware, I booked a car online through DiscoverCars and at the end they stole me 27€ fainting that it would be deducted by the rental agency on my final bill but it was not. These guys are robbers, do not use the service… Read Full Review

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★☆☆☆☆

“Discover offer great deals which look like the real...”

Written on: 15/08/2020 by BTreacy (2 reviews written)

Discover offer great deals which look like the real thing and you can book and pay online. The catch is that they act as unofficial agents for car hire companies. I booked a car with Discovery and paid everything in full online for 6 days on 14th Aug 2020. They booked me a car via Gold Car in Spain but when I arrived to collect the car Gold car wanted another Euro 383! Gold car are equally to blame as they are part of it and work closely with Discover. For example, their systems are fully… Read Full Review

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★☆☆☆☆

“Corrupt company with poor customer service - rate 0”

Written on: 15/08/2020 by geriellis (1 review written)

This company refused to refund the booking fee for a car rental when Auckland prohibited travel due to covid19 travel restrictions. The call agent also cut off the call when I asked for a contact name to escalate my complaint. They are in breach of the consumer guarantees act… Read Full Review

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★☆☆☆☆

“Could not get me a car they promised on the web site.”

Written on: 03/08/2020 by JesusO'Rourke275 (1 review written)

Could not get me a car they promised on the web site… Read Full Review

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★☆☆☆☆

“Price shown on the website is FALSE”

Written on: 02/08/2020 by EstrellaMiranda (1 review written)

The total price to be paid, according to the website, is not the price you have to pay at the rental car company. There's extra taxes, fuel fees and what not. I had to pay double the price of what they showed me on their site and in the confirmation document. Very deceiving and disappointing… Read Full Review

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★☆☆☆☆

“Terrible company!”

Written on: 28/07/2020 by ekaterinazayvyy (1 review written)

Unfortunately i have rented a car with you company! Incredible terrible decision to be very honest!!!!!!! First of all they are not accepting your full coverage policy what i have paid for no reason!!!!! I ve been charged for 2 more insurance policies by the time of picking up the car!!! So my total turned out not even close that you have give me on you website!!!!!!!!!!!! With the 33 $ absolutely garbage insurance i have paid 177$ more. The most terrible experience ever!… Read Full Review

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★☆☆☆☆

“Incompetent and dishonest”

Written on: 26/07/2020 by Branson137 (1 review written)

A very bad experience that clearly shows incompetency and dishonesty. 1. The shuttle that was supposed to come and pick us up at the airport never came. Another 2 travellers were in the same situation: we tried to call many times the company, no one ever picked up the phone. At the end, we had to order a taxi and pay for it. The rent company (ok rent a car) did not even apologise... 2. We then got to know that the car rent company did not have the automatic car we booked and paid for. They… Read Full Review

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★☆☆☆☆

“Change of contractual conditions”

Written on: 14/07/2020 by Txakurra (1 review written)

A month ago I book a car for collection at the airport terminal but received an email 4 days ago informing the conditions had changed and that I would need to take a shuttle but instead. After calling them and complaining by email to them, they only offered me to provide me with a car in the contractual conditions (from the terminal) if I paid more than 50% extra! They just don't want to stick the terms of our contract and changed the conditions unilaterally. I consider this attitude as illegal… Read Full Review

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★☆☆☆☆

“The worst experience”

Written on: 10/07/2020 by Tyreses297 (1 review written)

We reserve a car in menorca in the office timetable and they try to charge us 40 euro by that, when we arrive there nobody tell us that they have to transport to another place and just me, not with my wife (30 minutes spent till they pick me up, gave me the car and I return to the airport). there the employees, talking about the very bad conditions in the company and about how many hours they are doing. The person I dealt with tried to convince me that I have to left the car 30 minutes before… Read Full Review

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★☆☆☆☆

“Keep Away”

Written on: 12/06/2020 by uoMcCabe442 (1 review written)

Booked a car through this lot, had to cancel, there cancellation policy clearly states a FULL REFUND, you get a voucher, not your money back. totally unhelpful. obviously not interested in customer satisfaction, JUST YOUR MONEY… Read Full Review

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★☆☆☆☆

“DO NOT USE Discoverycars.com !!”

Written on: 30/05/2020 by pamelaesther (1 review written)

Staff are rude and unprofessional. I used their service to rent a vehicle on May 27,2020 and then had to cancel my reservation the following day. It explicitly states that I was able to cancel my reservation prior to June 20, 2020 and would receive a full refund of the deposit ( $450) I paid. Considering I made the reservation on May 27th and cancelled the reservation the following day, this more than enough notice. They did not give me a refund, even after emailing them twice and calling… Read Full Review

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★★★★★

“renting”

Written on: 26/05/2020 by RudyKirkpatrick (1 review written)

fast and reliable, i'd like to rent with you… Read Full Review

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★★★★★

“The Best Rental Company”

Written on: 22/05/2020 by Carterr106 (1 review written)

The Service is perfect . The rentals are in great condition. Easy to pick up . Simply the best rental experience I ever had . San Francisco airport is the best location to pick up and drop Off… Read Full Review

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