Discover Cars Reviews - www.discovercars.com

★★★★☆
4.1 / 5
82.7% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Discover Car Hire has been renamed to Discover Cars in October 2019. 
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Latest Reviews

★★☆☆☆

“No customer support folllow-up”

Written on: 04/08/2021 by DLynch75 (1 review written)

despite email received upon cancelation of my booking explaining that no reimbursement was possible but credit note was valid and autimatically deducted from next booking (>1y validity), I tried several times but it never worked and customer support did not respond to my queries after 5 days… Read Full Review

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★★★★★

“Convenienza e Sicurezza”

Written on: 03/08/2021 by CathyMazz (1 review written)

è già la seconda volta che prenoto su questo sito e mi sono trovata davvero bene. Costi trasparenti e prezzi sempre competitivi, molte opzioni disponibili... che dire, un sito ottimo per prenotare in sicurezza un'auto a noleggio!!… Read Full Review

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★★★★★

“fast service and very clear”

Written on: 02/08/2021 by 258McKinney (1 review written)

fast service and very clear… Read Full Review

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★☆☆☆☆

“bad website”

Written on: 02/08/2021 by ChanaEnglish231 (1 review written)

Unfortunately, a bad website they took the money. and I was not able to get the car because the company asked for additional money and the site did not return the money taken from me. The problem happened to me from 02/07/2021. and since that date until today I am texting you for a refund of 53.05 euro advance paid with no benefit. … Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 02/08/2021 by MariuszMan (1 review written)

See beneath my urgent e-mail sent 2 weeks ago as they absolutely do not pick up the phone. Until today no call, e-mail or text message whatsoever. Disaster! Do not use this middle man! I picked up a car yesterday but cannot accept its condition. It is 6 years old car, 61000 km, literally each part has some demages. It is dirty inside. No position light. Each tyre is different and one is 7 years old. Basically the car does not meet safety standards and I cannot use for transportation of my… Read Full Review

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★★★★★

“Great car rental site”

Written on: 01/08/2021 by Alkhuzaim99 (1 review written)

Found good prices and excellent varieties of cars and very easy to book… Read Full Review

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★★★★★

“Super easy tanks!”

Written on: 31/07/2021 by CyrusChilders (1 review written)

Super easy to rent! Thanks!… Read Full Review

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★☆☆☆☆

“Took my money... But no car!”

Written on: 31/07/2021 by HannahJL (1 review written)

Avoid! I imagine most reviews here are paid. They charged my card, didn't send me a reservation email and no car was available when I got to the rental counter. They didn't respond to emails marked urgent and do not have a customer service number to call, despite what their website may say. I had to make a costly last-minute rebooking direct with the rental company for my car. To get a refund, I had to go through my credit card company. Today, a month later, they finally responded with an email… Read Full Review

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★★★★★

“Excellent ”

Written on: 31/07/2021 by McNeillya332 (1 review written)

Quick and easy,so far,let's see what happens when I get to the Airport… Read Full Review

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★★★★☆

“Is very easy to do the booking”

Written on: 30/07/2021 by Rouse515 (1 review written)

I like the simplicity of the website is very easy to booking and they do the voucher discount automatically on final price. Only i don’t know if the left voucher that i have left is may be useful to pay on there when i take out the car… Read Full Review

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★★★★★

“Excellant ”

Written on: 30/07/2021 by Maya91 (1 review written)

Réservation rapide Choix de véhicules Bureau dans le Terminal… Read Full Review

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★★☆☆☆

“Refund”

Written on: 30/07/2021 by Larsen237 (1 review written)

Don't book with this company.they advertise free cancellation.. I booked then realised I made a mistake with booking date. They were not able to change booking and suggested I cancel. In doing so the refund is not really a refund.. they supply a credit voucher.you have the use with them . Stay away.!!… Read Full Review

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★☆☆☆☆

“If you want to waste your money, this company is for you”

Written on: 29/07/2021 by TarikDJ (1 review written)

The company does not provide you with phone number for urgent matters, they do not respond to emails, I emailed them when InterRent at Mallorca Airport agent refused to give me the car unless I buy an extra expensive insurance, when I insisted that I bought full cover with DiscoverCars, she cancelled my booking and did not refund the money paid. DiscoverCars shame on you, I will pursue a claim from my card company… Read Full Review

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★★★★★

“Rent with Alamo in Cancun Airoport - all OK no issues...”

Written on: 28/07/2021 by 1973Carter (1 review written)

I rented a car with Alamo and hired the discovercars insurance to cover the prime. Luckelly I didn't had to use it! The process was straigh foward and secure as much as you can wish. I did movie on arrival of vehicle condition, the car was fine as you can expect from rentals it did is job and never had issues with AC, nor did it spent to much fuel. The only thing the guy at rental try to sold me it was the full insurance, wich I bought in advance I refuse, and an upgrade for auto gear box… Read Full Review

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★★★★☆

“Happy Customer”

Written on: 28/07/2021 by Dlm365 (1 review written)

This site is the only one that does not reset after you want to modify something… Read Full Review

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★☆☆☆☆

“They don't respond for reimbursement”

Written on: 26/07/2021 by lucasrocha (1 review written)

I'm trying to ask for a refund of 440 euros charged for damage to the car and the company just doesn't answer me! I've been there for about three weeks and I'm not successful. Only support responds by talking about instructions I should follow... but after following them, no one responds to you! I don't recommend this service to anyone! I don't recommend this service to anyone! I don't recommend this service to anyone!… Read Full Review

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★☆☆☆☆

“THIRTEEN DAYS TO ANSWER AN URGENT EMAIL”

Written on: 26/07/2021 by fifo003 (1 review written)

Booking through a third party seemed a good idea but their communication is appalling! How a Company who has the benefit of email which takes seconds can take THIRTEEN DAYS to respond to three URGENT emails is disgraceful. If they were on my staff, they would be in the unemployment line!!!… Read Full Review

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★☆☆☆☆

“Very unscrupulous pratices”

Written on: 25/07/2021 by Philsndrea (1 review written)

Booked a car with Discover Cars in Adelaide. Payed more than $500. Was on the way to Canberra Airport to fly to Adelaide when, due to COVID 19 the border to South Australia was closed. This occurred 2 days before we were due to pick up the car. Contact Discover Cars immediately to cancel car booking by phone explaining circumstances. Later by email Discover refused to refund any money. Subsequent emails from us have been ignored. Disgraceful will never use again… Read Full Review

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★☆☆☆☆

“Atrocious-don’t use”

Written on: 25/07/2021 by Nat123456 (1 review written)

There was no shuttle or car at the airport as promised and paid for.No answer from the number given and all I got from the second number was “What do you want me to do about it?” A gentleman approached me to say he had booked a car with the same company and had been let down as well.Then I had to pay a taxi €40 to get to my hotel. Just don’t use them!… Read Full Review

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★☆☆☆☆

“No realizan el reembolso tras la cancelación”

Written on: 25/07/2021 by FranciscoParejo (1 review written)

Muy decepcionado esta empresa. He realizado una cancelación tres semanas de antelación. En sus condiciones artículo 54 explican claramente: 54. Si el Cliente no ha utilizado el Crédito para futuras reservas, puede solicitar un reembolso en dinero de la cantidad inicial pagada. El reembolso no incluye la bonificación o el extra añadido a la cantidad inicial pagada. Me han generado un bono que no se si voy a utilizar y no contestan a mis correos reclamando el importe al que tengo… Read Full Review

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