Discover Cars Reviews - discovercars.com

Hi,

I’m truly sorry to hear about your disappointing experience.

DiscoverCars.com is a platform that helps customers compare rental car prices and make reservations, but the rental services, charges, and customer service at the counter are managed by the rental providers directly. According to your review, it seems the provide, made decisions regarding the extra charges and availability of your vehicle. While we don’t directly control the providers’ operations, we want to support you in resolving these concerns.

To better assist you, could you please email us at reviews@discovercars.com with your booking number, link to this review and any additional details? This will allow our team to investigate your case thoroughly.

We’re committed to ensuring a better experience for our customers. We appreciate you bringing this to our attention and look forward to assisting you further.

Kind regards,

Eva Smith

Community Manager

Hi,

We’re truly sorry to hear about your disappointing experience and understand how frustrating this situation must have been for you.

First, we’d like to clarify that DiscoverCars.com is a platform for comparing and booking rental cars; however, we don’t operate the rental services directly. Specific issues like additional fees, insurance requirements, and vehicle availability are handled by the car rental provider and outlined on our website and in your confirmation.

According to our records, the car was not collected due to missing mandatory coverages. As a result, the booking was marked as a "no-show" by the car rental supplier, and the corresponding fees were applied.

While Discover Cars always strives to assist our customers, please note that we do not have control over the supplier’s policies. However, as a gesture of goodwill, our team has arranged an exceptional partial refund to your account.

Thank you for sharing your experience with us.

Best regards,

Eva Smith

Community Manager

Dear Customer, Thank you for sharing your experience with us! We're so pleased to know that your booking through DiscoverCars.com went smoothly and that you even received a better car than expected. We’re sorry to hear about the fuel policy issue, though—it's important to us that rental companies honor agreed terms, and we'll certainly keep improving to ensure even better experiences in the future. Best wishes, Eva Smith Community Manager

Hi,

We are deeply sorry to hear about your frustrating experience with DiscoverCars.com and the challenges you faced with your booking.

To address your concerns, we’d like to clarify that DiscoverCars.com is a rental car price comparison platform and not the direct rental provider. While we facilitate bookings between customers and rental suppliers, final policies, including those around accepted payment methods and document verification, are controlled by the rental company. These requirements, such as the need for the credit card to belong to the main driver, are outlined during the booking process and in the rental conditions on your confirmation voucher.

Although we do our best to assist the customers, Discover Cars cannot change the rental conditions accepted before the creation of the booking. Our aim has always been to provide reliable assistance, and we’re genuinely sorry that this fell short in your case. We can also assure you that we take claims of unfair or discriminatory treatment very seriously, and we prioritize addressing such concerns with the rental provider to ensure all customers are treated with respect and fairness.

Regarding the partial refund, we’d like to suggest reviewing this case fully to ensure that all applicable policies have been followed correctly. Please email us with your booking number and a link to your review, so we can investigate further. We are committed to finding the best possible resolution for you.

Your feedback is invaluable to us, and we will use your experience to improve our service and try to prevent similar situations from happening to others. Thank you for taking the time to share these details with us.

Kind regards,

Eva Smith

Community Manager

Dear Customer, Thank you for your kind words! We're so pleased to hear you were very satisfied with our service and assistance. We work hard to ensure a smooth experience for every customer, and it means a lot to know we met your expectations. If you ever need help planning your next trip, we'll be here for you. Best regards, Eva Smith Community Manager

Hello, Thank you for your kind words! We're delighted to know our agent could assist you in resolving your booking problem. Providing great service and support during your rental process is what we aim for. If you ever need help again, don’t hesitate to reach out,we’re always here for you! Best regards, Eva Smith Community Manager

Dear Customer,

We’re truly sorry to hear about your experience and understand how frustrating it must have been. At DiscoverCars.com, we strive to provide transparency and ease during the booking process, and we sincerely regret that this was not your experience.

As a rental car comparison platform, we partner with various suppliers, and the rental conditions, including any restrictions, are determined by the rental companies themselves. These terms, including conditions such as required documents or limitations at pickup, are detailed in the rental conditions section before completing the booking.

That being said, we want to investigate your case further to better understand what happened and explore how we can assist. Please email us with your booking number, link to this review and any additional details. We’ll make this a priority and do our utmost to find a fair resolution for you.

Thank you for sharing your experience with us. We remain committed to improving our service and ensuring customer satisfaction.

Kind regards,

Eva Smith

Community Manager

Dear Customer, Thank you for sharing your experience with us and for being a loyal customer! We’re delighted to hear you often find the best prices on our platform. We truly appreciate your tip about booking times and are sorry for the inconvenience you faced with a late pickup. Although rental companies set these policies, we’re glad our team could assist you with a partial refund. Your feedback helps us improve and better serve customers like you. Best regards, Eva Smith Community Manage