Discover Cars Reviews - discovercars.com

Hi,

I'm truly sorry to hear about the confusion and frustration you faced during your recent experience.

Discover Cars is a car rental comparison platform. When making a booking through our site, customers reserve a car with one of our partners, along with the option to purchase Full Coverage protection, which is designed to safeguard you from additional costs in case of damage or theft. However, our Full Coverage is independent of the car rental requirements. This is highlighted in the terms and conditions of the booking.

Regarding your concern about refunds, cancellations initiated within our policy timelines are eligible for reimbursement. I’d like to investigate your case in detail to see if a resolution is possible. Please email us with your booking number and any relevant information so we can assist further.

Thank you for sharing your experience with us. We’ll review it thoroughly to ensure we provide better clarity and service in the future.

Best regards,

Eva Smith

Community Manager

Dear Customer, Thank you for your message, and please accept our apologies for any inconvenience caused. At Discover Cars, we are committed to transparency and providing exceptional service. However, please note that certain aspects of the rental experience, such as events at the pick-up location, are beyond our direct control. According to our records, the full amount has already been refunded to your account well in advance. If you require proof of the refund, feel free to contact us via email, and we’ll be happy to provide the necessary documentation. Regards Eva Smith Community Manager

Dear Customer, Thank you for your message, and please accept our apologies for any inconvenience caused. At Discover Cars, we are committed to transparency and providing exceptional service. However, please note that certain aspects of the rental experience, such as events at the pick-up location, are beyond our direct control. According to our records, the full amount has already been refunded to your account well in advance. If you require proof of the refund, feel free to contact us via email, and we’ll be happy to provide the necessary documentation. Regards Eva Smith Community Manager

Dear Customer, Thank you for your message, and please accept our apologies for any inconvenience caused. At Discover Cars, we are committed to transparency and providing exceptional service. However, please note that certain aspects of the rental experience, such as events at the pick-up location, are beyond our direct control. According to our records, the full amount has already been refunded to your account well in advance. If you require proof of the refund, feel free to contact us via email, and we’ll be happy to provide the necessary documentation. Regards Eva Smith Community Manager

Dear Customer,

I’m truly sorry to hear about the inconvenience you faced with your rental experience and the frustration it caused.

Discover cars is a rental car comparison platform that works with numerous suppliers. While our role is to facilitate your booking and provide support, the local rental company implements its own policies regarding the release of vehicles. These policies, such as requiring a driver’s license and a credit card in the main driver’s name, are outlined during the booking process and on your confirmation voucher. Unfortunately, if any required documents were missing or not accepted by the supplier, they might not release the vehicle, as per their terms.

However, I’d like to review your case further to see if there’s any way we can assist. Please email us with your booking reference number, as well as any additional information or documents you have, and the link to this review. We’ll work closely with the supplier to investigate this for you.

We appreciate you sharing your experience, and we remain committed to doing our best to support you.

Kind regards,

Eva Smith

Community Manager

Dear Customer, Thank you so much for your kind words and for sharing your experience with us! While we're sorry to hear there was some initial confusion, it’s wonderful to know that our team could resolve the issue quickly and fairly. Your satisfaction means the world to us, and your feedback truly motivates us to keep up the good work. We’re here if you ever need assistance again! Best regards, Eva Smith Community Manager

Dear customer,

We’re truly sorry to hear about the inconvenience you faced with the double payment at Munich Airport. We understand how stressful it must have been to deal with this situation, especially after planning your rental experience in advance.

As a comparison platform, DiscoverCars.com helps facilitate bookings between customers and rental suppliers, but we do not directly process car handovers or payments at the rental counter. Nonetheless, ensuring our customers have a smooth experience is very important to us, and we want to resolve this situation promptly.

We’d like to investigate this further and assist you in obtaining a refund for the duplicate charge. Please contact us with your booking number and any receipts or payment details. Please email us.

We truly appreciate you sharing your experience with us, and we’ll do everything possible to make things right for you.

Kind regards,

Eva Smith

Community Manager

Hi,

Thank you so much for your kind words! It’s wonderful to know that you found our team friendly and helpful in every situation. Your recommendation means the world to us, and we’re thrilled you had such a positive experience using our platform. If there’s anything we can assist you with in the future, don’t hesitate to reach out.

Best regards,

Eva Smith

Community Manager

Hi,

We’re truly sorry to hear about your experience.

As Discover Cars is a rental car comparison platform, our role is to connect customers like you with various rental suppliers and ensure a smooth booking process. However, the vehicle’s availability and the resolution of issues such as last-minute cancellations depend on the rental supplier. That said, we always aim to assist our customers in such situations by seeking alternative solutions.

We want to review your case closely to ensure all efforts have been made to support you. Please email us with your booking number and any additional details, so we can investigate thoroughly and work towards a resolution.

Thank you for sharing your experience with us. Your feedback helps us improve, and we look forward to resolving this matter as quickly as possible.

Kind regards,

Eva Smith

Community Manager