Discover Cars Reviews - discovercars.com
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Discover Cars Reviews - discovercars.com
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Discover Cars is a car rental comparison service that allows users to search for and compare car rental deals from various providers. The platform operates online and offers services in multiple countries, including the UK. Users can access the website to find rental cars available at different locations, compare prices, and make bookings directly through the platform.
The service aggregates offers from a wide range of car rental companies, providing options for different vehicle types and rental durations. Discover Cars aims to simplify the car rental process by presenting all available options in one place, allowing users to filter results based on their preferences such as car type, price range, and rental company.
Discover Cars does not operate its own fleet of vehicles; instead, it partners with established car rental companies to provide users with a variety of choices. The platform is accessible through its website, where users can enter their desired rental location and dates to view available options.
Is Discover Cars a legitimate service?
How long has Discover Cars been in operation?
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Contact Information
Phone: +44 20 3936 3497
Email: support@discovercars.com
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Good service and do what they promise.
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Stay away and be careful to use discovercars
I had a very disappointing and alarming experience with this company and would strongly advise others to be cautious and stay away.
Despite having booked and fully paid for a rental car in advance, the company refused to reimburse me when I arrived late due to a flight delay—even though they had my flight details when I made the reservation. Their policy apparently allows them to keep your money while providing no car if you arrive after their cutoff time.
What makes this even more unreasonable is that they expect customers to call or notify them from the airplane if a delay might cause a late arrival. In reality, that is often impossible during travel disruptions, especially while still in transit.
When I filed a complaint, the response consisted mainly of standard template phrases such as “try to file a complaint with the airline,” “we always treat our customers professionally,” and “we understand how stressful travel delays can be.” Unfortunately, these statements were not accompanied by any meaningful effort to resolve the issue or take responsibility.
In short, the company kept the payment, did not deliver the reserved car, and showed no willingness to address the situation fairly.
My clear advice: stay away from this provider.
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Great service
Firstly, the price I received before going on vacation was great. Much cheaper than I saw anywhere else. I booked a car from Goldcar. That was unfortunately a mistake. After my vacation I received notice that there were scratches on the car and i suddenly had to pay for it. About 900 dollars. Goldcar is such a bad rental company, they took months to calculate the claims etc. Suddenly they just charged my credit card. I contacted Discovercars where we booked the car initially and took an additional insurance. And although more than 3 months had passed for submitting the claim due to Goldcar, she still helped me. She took on our case and restituted the full amount that Goldcar charged me. That is what I call great service. Even though they could have said i didn’t meet the conditions anymore and they would have been right, they still helped me. That is what I call great service! Discovercars is highly recommended!
Hello,
Thank you for sharing this. We’re glad you found a great price, and we’re sorry about the unexpected Goldcar damage charge and delays. It’s wonderful to know our team could still step in and reimburse the full amount through your Full Coverage protection. We appreciate your recommendation!
Regards,
Eva Smith
Community Manager
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Great Car Rental
Hello,
It’s wonderful to hear you had a great experience and enjoyed a 2025 model car. We’re also glad the damage claim was handled quickly and professionally. Thanks for choosing DiscoverCars—happy to help anytime!
Eva Smith
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Great competitive prices for car rental & insurance
Hello,
We’re delighted to hear you’ve found great UK deals and helpful Full Coverage protection through DiscoverCars.com. Thanks for choosing us repeatedly, hope your next rental is just as smooth.
Regards,
Eva Smith
Community Manager
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Service refused due to misleading information at booking
Dear customer,
I’m truly sorry for how your pickup in Milan turned out, and for the stress and extra expense this caused you.
From what you described, the main problem is the way the International Driving Permit (IDP) requirement was communicated on the voucher, versus how it was applied at the counter, and the fact that the booking was then marked as a “no-show” even though you were present and ready to pick up the vehicle. I also understand your frustration that you feel your case wasn’t handled fairly afterward.
DiscoverCars.com is a rental car price comparison platform, and the rental provider sets and enforces the mandatory documentation rules at the desk. That said, we absolutely agree that the requirements must be shown clearly before booking and on the voucher, so customers can prepare properly, as we aim to provide all the specific information for the customers to choose the best offer that suits them.
We would like to investigate your case. Please email us with your booking number and link to this review.
Thank you for sharing your experience with us—your comments help us improve the clarity of our pre-booking information and how these situations are handled.
Regards,
Eva Smith
Community Manager
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Thanks for help
I would like to thank the DiscoverCars support team, and especially Senior Customer Service Specialists, for their professional assistance.
Once they personally took over the case, the situation with the security deposit was clarified quickly and transparently. Their clear communication and structured approach made a real difference and helped bring the matter to a proper resolution.
Dear customer, Thank you for your kind words. We’re glad our Senior Customer Service Specialists could step in, clarify the security deposit quickly, and keep everything transparent and well-structured. We appreciate you choosing DiscoverCars. Regards, Eva Smith Community Manager
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Alert!
Alert! Withheld my deposit for 3 months. No resolution, only empty promises from support. I demand immediate action and a full refund. Your customer service failure needs to be escalated to management NOW.
Hi,
We're very sorry that you still haven't received your security deposit back .
It's important to clarify that DiscoverCars.com is a comparison platform, and the security deposit itself is held and released by the rental company and the bank that issued your card. Typically, the security deposit is released within about 15 days, so after 30 days, this is unusual and definitely requires clarification.
Since we couldn't find your reservation based on your name, we'd like to investigate your inquiry. Please send me a message with the following information:
1. Link to this review
2. Reservation number
We will do our best to determine the status of your security deposit as soon as possible and help resolve the issue. Thank you for sharing your experience.
Regards,
Eva Smith
Community Manager
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Stay away !
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your recent rentals. This is certainly not the level of service we aim to provide.
Since we were unable to find your booking using your name, we would like to investigate your inquiry. Please send me a message with the following information:
1. Link to this review
2. Reservation number
Thank you for sharing your experience with us.
Regards,
Eva Smith
Community Manager
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A company that complies with bad companies.
My complaint was never properly reviewed. Although my credit card met the stated rental conditions, it was rejected by the rental company AddCar, while a “solution” required paying 100 MAD per day in cash — despite being told cash was not accepted. Extremely disappointing and confusing experience with both DiscoverCars and AddCar.
Q&A
Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).
Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?
Why are they so expensive, other local providers are about $20 to $30 cheaper?
Does anyone know how much is the cost for a second driver?
I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.