Bad Customer Service

★★★★☆
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85.0% of users recommend this
  • Customer Service

  • Value For Money

RWilliams25's review of Discover Cars - www.discovercars.com

★☆☆☆☆

“Bad Customer Service”

Written on: 08/04/2021 by RWilliams25 (1 review written)

There was not information up front when renting the car that the rental place would be closed when the flight got in, so we would miss our pick up and have to pay still. When switching to get the right pickup time discovercars.com as well as ColUSA double charged us. Everything was set in place easily but then at pickup ColUSA tacked on more extra charges that were not agreed to at the purchase! This whole process has lost us a lot of extra money and been more of a headache than anything!

  • 4/4/2021

    Date of hire (month/year)

  • USA

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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