Discover Cars Reviews - discovercars.com

Dear Customer, We sincerely regret to hear about your recent experience and how it left you feeling dissatisfied with our customer service. Ensuring a positive and supportive interaction for our customers is something we take seriously, so we are disheartened to learn that this was not the case in your situation. As a rental car comparison platform, we are committed to helping our customers resolve any issues before, during, or after their rental experience. While we work hard to ensure high standards of communication, we understand that there may be times when expectations are not met. We would like to investigate this matter further to understand exactly what happened and to ensure fair resolution if possible. If you could kindly forward the details of your case, including your booking number, link to this review and the specific correspondence you referenced, to [email protected], we will prioritize your case to review it thoroughly. Please be assured that we respond to all valid email inquiries and aim to provide timely support to resolve such issues. We genuinely value the opportunity to restore your trust in our service, and we are committed to turning this situation around. Thank you for sharing your experience with us. Best regards, Eva Smith Community Manager

Hi,

Thank you for your kind words! We're so pleased you found our website clear and easy to use. Making the booking process seamless for you is always our priority. If you have any questions or need assistance with your reservation, feel free to reach out—we’re here to help anytime!

Best regards,

Eva Smith

Community Manager

Dear Customer, Thank you for your glowing review! We're so pleased to hear that you found our claim process straightforward and efficient. It's wonderful to know that our Full Coverage gave you peace of mind and met your expectations. We truly appreciate your recommendation and look forward to assisting you with your future bookings. Best wishes, Eva Smith Community Manager

I’ve written as requested and have not received an any reply back or even acknowledgement. To follow up on your statement “only process cancellations when customers send us a clear request” Why did you proceed when my reply back was my question was not answered and I created a ticket waiting for a human to respond back? Yet, still no fair solution provided or answer back to email sent seeking help.

Dear Customer,

We deeply regret the inconvenience you experienced. We truly value your past trust in us and are sorry that this recent experience didn't meet expectations.

Please allow us to clarify that DiscoverCars.com operates as a car rental comparison platform, connecting customers with our trusted suppliers. All actions related to bookings, including cancellations, are carried out in accordance with specific customer instructions and under strict supervision.

To ensure accuracy and avoid unintended cancellations, we only process cancellations when customers send us a clear request by email, message or phone. In addition, refundable amounts are based on the amount paid online.

We sincerely apologize if our communication came across as condescending or unhelpful, as this was never our intention. Our goal is to provide solutions and leave our customers satisfied, and it’s clear that we did not achieve this in your case. We’d like to investigate what happened and see how we can improve the resolution offered to you.

Please email us with your booking details and a link to this review so we can further assist. Your feedback is invaluable, and we will use it to ensure situations like this are handled better moving forward.

Thank you for sharing your experience with us.

Kind regards,

Eva Smith

Community Manager

Hi,

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that everything went smoothly with your booking and that the Zippy7 team at Vienna airport provided professional and friendly service. Your kind words mean a lot, and it’s great to know you’d recommend us. We can’t wait to assist you again on your next trip!

Warm regards,

Eva Smith

Community Manager

Hi ,

Thank you for sharing your wonderful experience! We're so pleased to hear that your 24-day rental with Zippy7 at Vienna Airport went smoothly and that their team provided professional and friendly service. Your satisfaction means a lot to us. We're excited to know you'll recommend us and look forward to assisting you with future bookings!

Best regards,

Eva Smith

Community Manager

Hi,

Thank you for sharing your wonderful experience with us! We're so pleased that the process of requesting and receiving your refund was smooth and efficient. It’s great to hear that the rental employee guided you well and that our platform helped make everything seamless. Your satisfaction is our priority, and reviews like yours motivate us to keep up the good work. If you ever need assistance, we're always here to help!

Best regards,

Eva Smith

Community Manager

Hello,

Thank you for sharing your wonderful experience! We’re so pleased to hear how smoothly everything went, from the guidance provided by the rental staff to the easy and quick refund process. It’s great to know that full coverage gave you peace of mind during your trip. Your feedback truly means a lot to us, thank you for highlighting our service!

Safe travels, and we hope to assist you again soon!

Eva Smith

Community Manager

Hi,

Thank you for sharing your experience with us. We’re glad to hear you found DiscoverCars.com to be efficient and reasonably priced, with good customer service. However, we’re sorry to learn about the condition of the rental car provided by the supplier at Larnaca Airport.

As a rental car comparison platform, we partner with many suppliers and rely on them to meet the quality standards we expect for our customers. It’s disappointing to hear that the car provided did not meet your expectations. Even though it was late in the evening and you couldn’t return the car for a replacement, we understand how frustrating this must have been for you.

We’d like to investigate this further to ensure such situations are addressed with our partner. Could you please email us at [email protected] and include your booking number along with any additional details? This will help us look into your case and seek a fair resolution.

Thank you for sharing your valuable feedback—it helps us improve both our services and our partnerships.

Kind regards,

Eva Smith

Community Manager