Discover Cars Reviews - discovercars.com

Discover Cars Reviews - discovercars.com

User reviews
3.3

Comfort of journey

4.0

Customer Service

3.4

Ease of Navigation

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Discover Cars Reviews - discovercars.com

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Discover Cars Reviews - discovercars.com
4.22 4,785 user reviews
568%
414%
33%
22%
113%
3.3

Comfort of journey

4.0

Customer Service

3.4

Ease of Navigation

3.3

Easy to find

3.5

Overall cleanliness

3.4

Punctuality

3.5

Quality of website

3.3

Rate your Companion

3.4

Travel Experience

4.1

Value For Money

User Reviews

4theTruth
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Hidden restrictions, no phone support

Restrictions from the car rental agency were hidden in the fine print and when I was unable to actually get the rental car I paid for Discover Cars would not refund my money. This "service" is a scam - they want your money, but won't follow through with anything resembling service.
sandey2k
4

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

4

Rate your Companion

5

Travel Experience

Great prices and helpful with a catch!

Discover Cars as often the best prices for cars, booked several times with them and only once I had a problem, but you might want to pay attention as there is a way around it! The major problem with discover cars is that you only have 30 min to pick up your car from the time you have booked (this is true in Italy and Germany where I have been booking cars), if you arrive 30+ min late the car rental won't give you the car and you have to pay for an upgrade! Obviously if your airplane is delayed you can try to contact the car rental but they generally don't care. To solve the problem, I book the car at least 2 h after I am planning to take it, so that in case I am delayed the car is still there. When it happened to me, costumer service refunded me, but it was only 10% (the amount I had paid at booking), so other piece of advice book full price, at least you can get that back.
Bamboo "DiscoverNO" Huggers
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Bullying Customer Service - Do Not Use

Would not use or recommend this company to book a car from as I would like to share my personal experience in dealing with their customer service. Due to her handling of my case I will no longer be using Discovercars. It’s a very mean spirited representative who tries to bully customers. I won’t shame Discovercars by providing a photo of the correspondence. However, I will continue to use my free speech in sharing my personal review of my interactions with this company. Especially, the lack of service and trying to intimidate ones provided by Discovercar’s representative. Also, they are not sincere when they write to contact them back about reviews. Trust me, they don’t respond back to your personal email only to platforms like this one to make it look like customer service is being done. On a final note, I’m done with Discovercars and will book my future rentals with a company that value and appreciate my business.

1
EvaSmith

Dear Customer, We sincerely regret to hear about your recent experience and how it left you feeling dissatisfied with our customer service. Ensuring a positive and supportive interaction for our customers is something we take seriously, so we are disheartened to learn that this was not the case in your situation. As a rental car comparison platform, we are committed to helping our customers resolve any issues before, during, or after their rental experience. While we work hard to ensure high standards of communication, we understand that there may be times when expectations are not met. We would like to investigate this matter further to understand exactly what happened and to ensure fair resolution if possible. If you could kindly forward the details of your case, including your booking number, link to this review and the specific correspondence you referenced, to [email protected], we will prioritize your case to review it thoroughly. Please be assured that we respond to all valid email inquiries and aim to provide timely support to resolve such issues. We genuinely value the opportunity to restore your trust in our service, and we are committed to turning this situation around. Thank you for sharing your experience with us. Best regards, Eva Smith Community Manager

CYWKO
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

No Help - Poor Customer Service

Booking ID D011113693

I’ve sent several emails and she has not replied back to any of them. Please note this as truth of poor customer service and not seeking to find a true solution.

An agent responded back that my case was close and of course the blame put on me. This is very poor service!

DiscoverCars customer service is useless. I went to manage my booking, and it directed me to the chat service with a bot. No visible number and had to google search even though they say it’s visible seen. Why then, when one calls, is there is no response? The bot replies are limited. I asked for an agent and stated my answer was not answered. The bot mentioned that “my human colleagues can respond to you in detail.” Instead of a response back, I received an email stating the booking was canceled.

Of course, DiscoverCars puts the blame on others with a usual reply: “Reservation cancellations are typically initiated by the rental supplier if specific requirements are not met, such as missing documentation, delayed pickups, or payment issues.”

In the end I was given a 10 dollar credit, meaning I have to use their services again. I do not find this a fair solution. My experience, through several emails asking for a fair resolution, has only been met with poor customer service.

I’m not satisfied. Do not use. They are not concerned about keeping a customer when an issue arise.

Ruud Ekelmans
4

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

4

Easy to find

4

Punctuality

4

Ease of Navigation

4

Rate your Companion

4

Travel Experience

Very easy to hire a car

Website is clear and easy to book
1
EvaSmith

Hi,

Thank you for your kind words! We're so pleased you found our website clear and easy to use. Making the booking process seamless for you is always our priority. If you have any questions or need assistance with your reservation, feel free to reach out—we’re here to help anytime!

Best regards,

Eva Smith

Community Manager

Bbbevo
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

4

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Sardinia

I highly recommend discover cars. We unfortunately had to make a claim for some damage. They were extremely efficient, the procedure for claim was straightforward and money was in the bank within a matter of days. We took out the full cover insurance which was well priced. 10 out of 10, will be using discover cars again.
1
EvaSmith

Dear Customer, Thank you for your glowing review! We're so pleased to hear that you found our claim process straightforward and efficient. It's wonderful to know that our Full Coverage gave you peace of mind and met your expectations. We truly appreciate your recommendation and look forward to assisting you with your future bookings. Best wishes, Eva Smith Community Manager

CYWKO
1

Customer Service

1

Value For Money

1

Overall cleanliness

1

Quality of website

1

Comfort of journey

1

Easy to find

1

Punctuality

1

Ease of Navigation

1

Rate your Companion

1

Travel Experience

Poor Customer Service

Read before you rent. I’ve used Discovercar in the past and if you don’t experience any problems you will be okay. However, if a problem occurs then you are left on your own. My reservation was canceled without my consent. I found out when I went to the car rental desk. Discovercar provided no help and was condescending. They claim you can call them. I did not see any number on their website or my voucher. Instead of apologizing and seeking ways to make things right they shifted the blame on me. The positive reviews on this site are not when something goes wrong and customer service is needed. In the end they pretended as if a big favor was being done by giving a $2.61 refund. If this is what you “clearly” call customer service a one star is my big favor back.
2
CYWKO

I’ve written as requested and have not received an any reply back or even acknowledgement. To follow up on your statement “only process cancellations when customers send us a clear request” Why did you proceed when my reply back was my question was not answered and I created a ticket waiting for a human to respond back? Yet, still no fair solution provided or answer back to email sent seeking help.

EvaSmith

Dear Customer,

We deeply regret the inconvenience you experienced. We truly value your past trust in us and are sorry that this recent experience didn't meet expectations.

Please allow us to clarify that DiscoverCars.com operates as a car rental comparison platform, connecting customers with our trusted suppliers. All actions related to bookings, including cancellations, are carried out in accordance with specific customer instructions and under strict supervision.

To ensure accuracy and avoid unintended cancellations, we only process cancellations when customers send us a clear request by email, message or phone. In addition, refundable amounts are based on the amount paid online.

We sincerely apologize if our communication came across as condescending or unhelpful, as this was never our intention. Our goal is to provide solutions and leave our customers satisfied, and it’s clear that we did not achieve this in your case. We’d like to investigate what happened and see how we can improve the resolution offered to you.

Please email us with your booking details and a link to this review so we can further assist. Your feedback is invaluable, and we will use it to ensure situations like this are handled better moving forward.

Thank you for sharing your experience with us.

Kind regards,

Eva Smith

Community Manager

Shahbaz Ali
5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Excellent service. Value for money.

Very nice experience (Zippy7 provider). Booked online for about 24 days. Picked car from Vienna airport. Professional and friendly staff. No complaints. Will use again and recommend.

2
EvaSmith

Hi,

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that everything went smoothly with your booking and that the Zippy7 team at Vienna airport provided professional and friendly service. Your kind words mean a lot, and it’s great to know you’d recommend us. We can’t wait to assist you again on your next trip!

Warm regards,

Eva Smith

Community Manager

EvaSmith

Hi ,

Thank you for sharing your wonderful experience! We're so pleased to hear that your 24-day rental with Zippy7 at Vienna Airport went smoothly and that their team provided professional and friendly service. Your satisfaction means a lot to us. We're excited to know you'll recommend us and look forward to assisting you with future bookings!

Best regards,

Eva Smith

Community Manager

5

Customer Service

5

Value For Money

5

Overall cleanliness

5

Quality of website

5

Comfort of journey

5

Easy to find

5

Punctuality

5

Ease of Navigation

5

Rate your Companion

5

Travel Experience

Fantastic

Dream experience. I had taken out full coverage for the first time in my life and I damaged the car with a simple reverse in Naxos. When I returned the car, the rental employee explained to me in detail how to request a refund and provided me with all the documentation. I paid 650 euros and when I got home on SUNDAY I entered the refund request, very easy and immediate. TUESDAY (less than 48 hours later) I had the credit in my account. What else?
2
EvaSmith

Hi,

Thank you for sharing your wonderful experience with us! We're so pleased that the process of requesting and receiving your refund was smooth and efficient. It’s great to hear that the rental employee guided you well and that our platform helped make everything seamless. Your satisfaction is our priority, and reviews like yours motivate us to keep up the good work. If you ever need assistance, we're always here to help!

Best regards,

Eva Smith

Community Manager

EvaSmith

Hello,

Thank you for sharing your wonderful experience! We’re so pleased to hear how smoothly everything went, from the guidance provided by the rental staff to the easy and quick refund process. It’s great to know that full coverage gave you peace of mind during your trip. Your feedback truly means a lot to us, thank you for highlighting our service!

Safe travels, and we hope to assist you again soon!

Eva Smith

Community Manager

Yaacov Sherban
3

Customer Service

1

Value For Money

1

Overall cleanliness

3

Quality of website

1

Comfort of journey

3

Easy to find

3

Punctuality

3

Ease of Navigation

1

Rate your Companion

1

Travel Experience

The company is OK

The Discover Cars is an efficient and reasonably priced company with good customer service. The problem is in their partners. I have rented a car from throu Discover Cars with Car Rentals in Larnaka Airport. The car was old 144,000 km and very noisy. Since it was late in the evening I didn't return to replace the car.
1
EvaSmith

Hi,

Thank you for sharing your experience with us. We’re glad to hear you found DiscoverCars.com to be efficient and reasonably priced, with good customer service. However, we’re sorry to learn about the condition of the rental car provided by the supplier at Larnaca Airport.

As a rental car comparison platform, we partner with many suppliers and rely on them to meet the quality standards we expect for our customers. It’s disappointing to hear that the car provided did not meet your expectations. Even though it was late in the evening and you couldn’t return the car for a replacement, we understand how frustrating this must have been for you.

We’d like to investigate this further to ensure such situations are addressed with our partner. Could you please email us at [email protected] and include your booking number along with any additional details? This will help us look into your case and seek a fair resolution.

Thank you for sharing your valuable feedback—it helps us improve both our services and our partnerships.

Kind regards,

Eva Smith

Community Manager

1 - 10 of 4,785 items displayed
1

Q&A

michelle17311983

Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).

0
rachele88

Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?

1
spencerp

You may have to accept credit points for another journey if you cancel. You always have to use a credit card when it comes to rental

Jimbo_james

Why are they so expensive, other local providers are about $20 to $30 cheaper?

1
GedStar

Sometimes the price differential relates to whether the car can be picked up and dropped off rom the airport or not. Discovery do provide this from one of the car parks at Faro which to me is worth paying a bit extra over those that drive you off to some pick up point in Faro.

kathiatonet

Does anyone know how much is the cost for a second driver?

1
discovercarhire

Second driver prices differs from region and car rental agency, when selecting desired location and period of travel, you are able to see the prices under each car "Rate & Car details".

threewheelsmad

I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.

2
Jimbo_james

In australia, around $20 to $30 more expensive

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