Discover Cars Reviews - discovercars.com

Hi,

Thank you for sharing your experience with us. We’re glad to hear you found DiscoverCars.com to be efficient and reasonably priced, with good customer service. However, we’re sorry to learn about the condition of the rental car provided by the supplier at Larnaca Airport.

As a rental car comparison platform, we partner with many suppliers and rely on them to meet the quality standards we expect for our customers. It’s disappointing to hear that the car provided did not meet your expectations. Even though it was late in the evening and you couldn’t return the car for a replacement, we understand how frustrating this must have been for you.

We’d like to investigate this further to ensure such situations are addressed with our partner. Could you please email us at [email protected] and include your booking number along with any additional details? This will help us look into your case and seek a fair resolution.

Thank you for sharing your valuable feedback—it helps us improve both our services and our partnerships.

Kind regards,

Eva Smith

Community Manager

Hi,

Thank you for sharing such a detailed and thoughtful review! We're so pleased to hear that your experience with DiscoverCars.com and the Full Coverage protection went smoothly and lived up to your expectations. It’s wonderful to know that our claims process was quick and seamless, adding to your fantastic Italian vacation. We’re incredibly grateful for your trust and promise to be here for your future travels!

Warm regards,

Eva Smith

Community Manager

Hi,

We are deeply sorry to hear about your challenging experience. What you went through sounds incredibly frustrating, and we completely understand your concerns.

Please allow us to clarify our role. DiscoverCars.com is a car rental comparison platform that works with numerous rental providers to offer the best deals to our customers. However, we do not directly manage the rental process or the terms imposed by rental providers.

That said, we take customer satisfaction very seriously and are here to assist in any way we can.

According to our records, the vehicle was collected after the grace period stipulated by the car rental supplier. Your original booking was scheduled for 14:00 hrs, but the car was not collected until 20:00 hrs. Despite the delay, the supplier provided an alternative available vehicle, which you accepted.

Please note that car rental suppliers set their own grace period policies. If a vehicle is not collected within that timeframe, the booking may be canceled and marked as a "no-show."

Regarding the damages, we regret to inform you that your booking included only the basic waiver coverage. Unfortunately, this means you are liable for any damages incurred, as the waiver does not cover repair costs.

We sincerely apologize that your experience did not meet expectations. We appreciate your understanding and are here to assist you further if needed.

Thank you for bringing this to our attention.

Kind regards,

Eva Smith

Community Manager

Hi,

We regret to hear about the issues you faced during your recent rental.

Please allow me to clarify that DiscoverCars.com is a car rental comparison platform that partners with multiple providers to help secure the best deals. While we facilitate the booking process, the actual vehicle handover and refunds typically come directly from the provider.

As per our records, the amount paid online has been refunded to your account on June 8th, the proof of refund has been sent via email as well to check with your Bank.

Kindly email us with your booking number (D010787833) and any additional details you’d like us to know, and we will promptly follow up to ensure your refund is finalized as soon as possible.

Thank you for sharing your experience with us, and we’re committed to resolving this case quickly for you.

Eva Smith

Community Manager

Hi,

We regret to hear you faced such difficulties while trying to add Full Coverage to your booking.

At DiscoverCars.com, we strive to make the process as seamless as possible. While Full Coverage is an optional product we offer to protect customers financially against unexpected costs, I understand the importance of transparency and ease of use. We’ve shared your feedback with the relevant team to ensure we address the concerns you've raised.

If you have further questions or would like us to review your booking further, please email us with your booking number and the payment details you received, and we’ll assist you promptly.

Thank you for sharing your experience with us. We’ll use your feedback to continue improving our services.

Best regards,

Eva Smith

Community Manager

Hi,

We're truly sorry to hear about the difficulties you've encountered with the return of your deposit and the communication issues you've experienced with the rental provider and our support team. We completely understand how frustrating this situation must be for you, and we sincerely empathize with the inconvenience it has caused.

As DiscoverCars.com is a comparison platform connecting customers with rental providers, we do our utmost to assist in resolving issues like these. Typically, rental providers release deposits within 15 days; however, if more than 50 days have passed, this is indeed highly unusual.

Please email us with your booking details and a link to this review. We will investigate your case immediately, reach out to the rental provider on your behalf, and do everything we can to expedite the return of your deposit.

Thank you for bringing this to our attention. Your satisfaction is important to us, and we’ll ensure your case is resolved promptly.

Kind regards,

Eva Smith

Community Manager