Discover Cars Reviews - discovercars.com
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Discover Cars Reviews - discovercars.com
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Discover Cars is a car rental comparison service that allows users to search for and compare car rental deals from various providers. The platform operates online and offers services in multiple countries, including the UK. Users can access the website to find rental cars available at different locations, compare prices, and make bookings directly through the platform.
The service aggregates offers from a wide range of car rental companies, providing options for different vehicle types and rental durations. Discover Cars aims to simplify the car rental process by presenting all available options in one place, allowing users to filter results based on their preferences such as car type, price range, and rental company.
Discover Cars does not operate its own fleet of vehicles; instead, it partners with established car rental companies to provide users with a variety of choices. The platform is accessible through its website, where users can enter their desired rental location and dates to view available options.
Is Discover Cars a legitimate service?
How long has Discover Cars been in operation?
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Contact Information
Phone: +44 20 3936 3497
Email: support@discovercars.com
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Smooth Rental Experience, but Unfair Exchange Rate Policy
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Keep away from them
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Avoid This Company
Dear Customer,
We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to deal with the impact of your flight delay on your rental.
Discover Cars is a platform that allows you to compare prices and choose the best suits you. Each car rental company has a period during which the car is still guaranteed for the customer if the customer is late for the pick-up (the grace period). This information can be easily found at each stage of the booking process and sent to the customer's email once the booking is confirmed.
Although we always do our best to help the customer, it is important to understand that suppliers are not obliged to wait longer than the grace period stated in the rental conditions and have the right to cancel the reservation if the customer has not arrived on time. However we would like to review your case. Please send me a message with the following information:
1. Link to this review
2. Reservation number
We strive to provide quality service and experience to our customers. Your feedback is highly appreciated and we will use it to improve!
Kind regards,
Eva Smith
Community Manager
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Car cancelled upon arrival due to 59 minute window
Dear Customer,
I’m truly sorry to hear about your recent experience.
Please allow me to clarify that DiscoverCars.com is a car rental price comparison platform that collaborates with various suppliers, including Magic Island Rent a Car in this case. This requirements are present supplier-specific policies in the rental conditions during booking and after outlined in your confirmation voucher.
We would like to investigate your inquiry. Please send me a messagewith the following information:
1. Link to this review
2. Reservation number
Once again, I deeply apologize for the trouble caused. I hope we can work together to resolve this and restore your trust in our service.
Regards,
Eva Smith
Community Manager
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Very smooth service
Hello, Thank you for your wonderful feedback! We're so pleased to know that your experience was smooth and that the car was in excellent condition and clean. It’s also great to hear the pick-up location was convenient for you. Your recommendation means a lot to us! If you ever need assistance with a future booking, we’ll be here to help. Best regards, Eva Smith Community Manager
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Exceptional service, absolute professionals
Hello,
Thank you for your kind words! We're so pleased to know your experience was smooth, with timely airport pick-up and professional, friendly service. Your satisfaction truly means a lot to us, and we’re delighted our partners met your expectations. Should you need any assistance for your future trips, we’re always here to help.
Best regards,
Eva Smith
Community Manager
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insurance sham!
We rented a car via DISCOVER CAR from WIBER rental.
It's worth pointing out that DISCOVER CAR claims to be a car rental search engine with NO additional or hidden charges, and the site clearly advertises that there are no commission or brokerage fees.
I was offered a 135 euro insurance policy to avoid paying the excess in the event of an accident. It should be noted that the rental had been paid for with a Mastercard which ALREADY offers insurance in the event of an accident, but I felt that 135 euros was not too much.
When we received the car, Wiber told us that the €135 Discover Car insurance was not recognized by them.
Weber explained to us that DISCOVER CAR is a third-party merchant site that has no agreement with WIBER, so we had to either take out another insurance policy of the same type with WIBER, or pay a deductible of €1,500!
On our return we contacted DISCOVER CAR, who explained to us that the 135 euro fee was split between the insurance (113.5 euros and a commission of 21.65 euros...even though the site explains in its terms and conditions that there are no brokerage fees!) D.C. also explained that this insurance could not be cancelled, and refused to refund the amount!
Rather than fighting to get a refund of €135, I prefer to use my energy to let as many people as possible know how this site works, which, in my opinion, is a huge sham!
Dear Customer, We’re sorry to hear about your disappointing experience with your recent rental. Thank you for bringing this to our attention, as we take customer satisfaction very seriously. DiscoverCars.com is a rental car comparison platform that partners with multiple suppliers to provide customers with competitive prices and optional products like Full Coverage. However, the coverage offered by DiscoverCars.com is independent of the car rental supplier. It protects you by reimbursing eligible costs in case of damage or theft, but does not replace the security deposit or reduce the excess. This information is detailed in our Full Coverage policy on our website. In most cases, if the main driver does not have a credit card in their name with sufficient funds or does not want to leave a security deposit, an additional coverage option may be offered. This optional coverage eliminates the need for a deposit, allowing the vehicle to be released. However, if this extra is accepted, please note that the cost is non-refundable, as it is considered part of the optional services. To assist you further, we encourage you to email us at reviews@discovercars.com with your booking number, link to this review, and any additional details. We’ll thoroughly review your case to see if we can offer additional support or clarification. Thank you again for sharing your experience with us. We’re committed to improving and hope to restore your confidence in our service. Best regards, Eva Smith Community Manager
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DO NOT RENT FROM DISCOVERCARS
I hired a Mercedes Vito or similar using DiscoverCars and was sent to Sicily by Car in Milan for pickup. When I arrived they presented an Orange battered up Ford Transit and attempted to pass this as being of similar class to the Mercedes Vito. I refused the vehicle and the guys at Sicily by Car agreed that I should not be accepting the vehicle. They told me that they would not be charging me for the rental and that I should request a refund from DiscoverCars. I filled our the refund claim form and explained the situation. DiscoverCars then told me that Sicily by Car had noted this as NO SHOW and that I need to speak to Sicily by Car. Sicily by Car the wiped their hands of this and told me I need to speak to DiscoverCars. Neither of them wanted to resolve this situation. They are both shammers and it leads me to believe that this is the kind of behaviour they carry out all of the time. STAY AWAY - THEY TRICKED ME OUT OF $3300 EURO - STILL NO REFUND!!!
Dear Customer,
We’re truly sorry to hear about your negative experience, and we completely understand your frustration in this situation.
Please allow us to clarify that DiscoverCars.com acts as a comparison platform and is not the direct provider of the vehicles. The vehicle category and any additional fees are determined by the rental car supplier. While suppliers guarantee the category of the vehicle, they are not able to promise specific makes or models.
To further investigate and help you, we kindly ask you to send your booking number, link to this review, and any supporting details or correspondence to us.
Thank you for bringing this to our attention, as your feedback helps us improve. Our priority is your satisfaction, and we’ll do our best to resolve this swiftly.
Regards,
Eva Smith
Community Manager
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Good prices and easy booking process.
Dear Customer, Thank you for being such a loyal customer! We're so pleased to hear that you’ve found our prices competitive and the booking process simple. Making car rentals easy and affordable is what we strive for, and feedback like yours truly motivates us. We look forward to helping you with your future trips! If you ever need assistance, we’re just a message or call away. Best regards, Eva Smith Community Manager
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Bad service and unexpected and illogical extra costs
I rented a car in Tangier, Morocco, from Movis Cars on the Discover Cars website.
I picked up the car on August 21, 2025.
I used my credit card to make the reservation and also showed it when I picked up the car.
However, I couldn't get the car because my full name wasn't listed on my credit card. It only listed my first initial and full last name. However, I could have gotten the car if I paid an extra €243. I consider this a very dirty trick that borders on fraud.
I've rented cars elsewhere many times before and have never experienced this before.
I paid the extra €243 because otherwise I would have been left without transportation.
I reported this incident to my credit card company (ANWB Visa), and they agreed with me. They are trying to get my money back. I also filed a complaint with Discover Cars and was told I wouldn't get my money back because the terms and conditions state that your full name must be on the credit card. It all depends on how you interpret it.
Below you can see the communication and extremely poor service from Discover Cars. I will definitely never rent a car from Discover Cars again.
Communication with Discover Cars:
Re: New claim has been created - D010632829 | User language: NL | I was charged more than I expected | I was charged additional fees (taxes, young/seni...
Me:
No Thanks. You had the chance to come with a solution. From now on i gonna write and copy every single day for at least a year my experience with discover cars on different review platforms to spread the word.
Have a nice day
Discover Cars
Hello L...
You are always free to share your experience and leave a review online about DiscoverCars.com. We welcome constructive feedback, as it helps us improve our service.
In this case, I trust that I have provided clear clarification, along with our position and feedback, in a polite and professional manner that aligns with our procedures and Terms & Conditions.
Additionally, we take customer feedback seriously and respond to all reviews. This reflects our commitment to transparency and ensures that others can understand our perspective as well.
Thank you!
Customer Service Expert
DiscoverCars
Help center T&C
World Travel Award 2023 Magellan Award 2023
This e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited.
Dit e-mailbericht is een service van DISCOVERCARS
Me:
Not nice te here that and what you are saying about the fact that all the companies work like this, is not true. This is not the first time, i rent a car.
But it is the last time at your company. I am not finished yet with this case and contacted my credit company for help.
I'm also going to write a very bad review on Trust and other websites, copying and pasting our conversation into it. I'll update it daily. Everything is based on the website's truth, the poor service, and the theft of my money.!!!!!!!!
Have a nice day!
Dear Customer, I’m truly sorry to hear about your experience and the challenges you faced during your rental in Tangier. Please allow me to clarify that DiscoverCars.com is a car rental comparison platform. While we work with local suppliers to facilitate bookings, the rental conditions, such as the requirement for a credit card displaying the full name of the main driver, are determined by the rental provider. These terms are indeed displayed in the “Rental Conditions” before finalizing the booking, and on your confirmation voucher. If the required conditions are not met at the rental desk, such as providing a credit card in the main driver’s name with sufficient funds, the car rental supplier may offer additional coverage to waive the security deposit outlined in your confirmation voucher. Please note that this coverage is optional, but necessary to release the vehicle when standard requirements are not fulfilled. As these extras were accepted and used on-site, they fall outside the scope of Discover Cars' responsibility. This is not considered a failure on our part, as the services were rendered directly by the supplier. That said, as a gesture of goodwill, we have processed a full refund of the amount paid online through our website for your booking D010632829. Your feedback is incredibly valuable, and we take it seriously to improve both our service and how we communicate policies to our customers. Thank you for sharing your experience with us. Regards Eva Smith Community Manager
Q&A
Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).
Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?
Why are they so expensive, other local providers are about $20 to $30 cheaper?
Does anyone know how much is the cost for a second driver?
I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.