Discover Cars Reviews - discovercars.com
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Discover Cars Reviews - discovercars.com
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Discover Cars is a car rental comparison service that allows users to search for and compare car rental deals from various providers. The platform operates online and offers services in multiple countries, including the UK. Users can access the website to find rental cars available at different locations, compare prices, and make bookings directly through the platform.
The service aggregates offers from a wide range of car rental companies, providing options for different vehicle types and rental durations. Discover Cars aims to simplify the car rental process by presenting all available options in one place, allowing users to filter results based on their preferences such as car type, price range, and rental company.
Discover Cars does not operate its own fleet of vehicles; instead, it partners with established car rental companies to provide users with a variety of choices. The platform is accessible through its website, where users can enter their desired rental location and dates to view available options.
Is Discover Cars a legitimate service?
How long has Discover Cars been in operation?
How does the service work?
Contact Information
Phone: +44 20 3936 3497
Email: support@discovercars.com
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Rental charge for bad workmanship
just to inform you this service has been very useful in finding the correct car for several over seas trips.
I been satisfied with both Kings and lastly CRC. however my last rental with CRC I was charged 500 euros for a lose Registration rear plate. Because of a communication mix up on pickup my all coverage insurance did not go into affect. So for forty days i drove without insurance thinking I had it covered. Upon return i told the employee about the dangling registration plate and he automatically put it down as damage requiring a new rear bumper. and all it was a stripped screw hole holding the plate. The issue has now been resolved with full refund and all is good, other than this issue CRC was excellent with pickup at terminal , quick processing at the counter. a bit of information unmentioned such as no spare tire, but the vehicle was excellent and economical. drop off was expedient as well.
Will definitely try them again.
Best regards
Hi,
Thank you for sharing your experience! We're so pleased to hear our platform has been helpful in finding the right car for your trips. We’re also glad you were satisfied with CRC overall, despite the mix-up on your last rental. We truly appreciate your patience as the issue was resolved. Your feedback helps us improve, and we hope to assist you again on future journeys!
Best regards,
Eva Smith
Community Manager
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Fast booking
Dear customer, Thank you for your kind review! We're so pleased you found the booking process fast, the terms and conditions clear, and appreciated the variety of payment options. Your positive experience means the world to us, and we’re here anytime you need further assistance. Best regards, Eva Smith Community Manager
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I am satisfied with the service
Hello, Thank you so much for your lovely review! We’re delighted to hear that you had such a smooth and pleasant experience. It’s fantastic that Simba Car Hire exceeded your expectations with their efficient service and top-notch car quality. Hearing about the polite shuttle driver truly adds to the great impression! We appreciate you sharing your experience and hope to help you again anytime. Best regards, Eva Smith Community Manager
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Hello
Hello, Thank you for your kind review! We're so delighted to hear about your positive experience and that everything went smoothly for you. It's wonderful to know the team was efficient, the car was in pristine condition, and the shuttle service exceeded your expectations. Simba Car Hire truly sounds like they provided excellent service! We hope to assist you again soon for more effortless car rentals. Best regards, Eva Smith Community Manager
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FULL COVERAGE INSURANCE
I purchased the Full Coverage Car Insurance and unfortunately got hit with a stone that chipped the window. When I put in the claim, Discover Cars DID NOT fully cover my claim for $820.
I would definitely NOT recommend this company !!!
Book directly through EZU or any other rental car company!!!
Hi,
We’re very sorry to hear about your experience and the frustration it caused. It’s never our intention to leave our customers feeling disappointed.
We want to clarify that DiscoverCars.com is a rental car comparison platform, and while we offer Full Coverage to protect you from unexpected costs, some damages may not be included under our protection policy.
According to our records, the full refund has been processed. Please reply to this same thread if you require any additional information or assistance.
Thank you for your message.
Best regards,
Eva Smith
Community Manager
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Deep Discounts/Wonderful Service
Hello,
Thank you for sharing your experience with us! We’re so pleased to hear about your smooth trip to Phuket and how our Full Coverage gave you peace of mind during your rental. It’s wonderful that the reimbursement process was straightforward and quickly resolved. We’re excited you’ve chosen us again and that you’re saving money too. Your loyalty means the world to us!
Safe travels on your December trip!
Eva Smith
Community Manager
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Nice transparent service
Hi,
Thank you for your kind words! We're so pleased you found our service easy to use and appreciated our Full Coverage protection. Your satisfaction means a lot to us, and we’re delighted to have helped make your car rental experience smooth and worry-free. Should you ever need assistance in the future, we’re always here to help.
Best regards,
Eva Smith
Community Manager
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Horrible
Hi,
I’m truly sorry to hear about your frustrating experience during your recent trip to Spain.
Discover Cars acts as a comparison platform to help customers find the best deals from various rental providers. However, we don’t physically manage the cars or set pricing policies, that responsibility lies with the car rental suppliers. That said, your satisfaction is significant to us, and we deeply regret any inconvenience caused.
We’d like to investigate this matter further to understand exactly what happened and ensure that the charges were fair and transparent. Could you kindly email us with more details, including your booking number and any receipts or documentation related to the charges? Our team will carefully review your case.
Thank you for bringing this to our attention, and we hope to assist you in resolving this issue quickly.
Kind regards,
Eva Smith
Community Manager
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Too Slick on the Upsell
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Perfect Services
Hi,
Thank you for your kind words and detailed feedback! We're so pleased to hear you found our service convenient and appreciated the friendly staff during your rental. We're also glad we could assist you quickly with the refund after your unfortunate highway incident. Safety and peace of mind are our priorities, thank you for highlighting the value of Full Coverage. We look forward to helping you on future trips!
Best regards,
Eva Smith
Community Manager
Q&A
Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).
Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?
Why are they so expensive, other local providers are about $20 to $30 cheaper?
Does anyone know how much is the cost for a second driver?
I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.