Worst rental experience. Not for new comers & tourists

★★★★☆
4.3 / 5
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  • Customer Service

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Bentleywv362's review of Discover Cars - www.discovercars.com

★☆☆☆☆

“Worst rental experience. Not for new comers and tourists ”

Written on: 18/02/2020 by Bentleywv362 (1 review written)

Had the worst experience with a rental agency i ever faced. I have rented cars from multiple agencies and from multiple countries but never have experienced such bad customer service and apathy towards customer.
Discover cars is just a portal with multiple agencies and do not take any accountability. Even if the rental agency does not want to charge the customer, discover cars do not refund the amount. I had this experience twice and burned my hands and lost money in both cases.
some agencies have policies like you need to have multiple documents and licence more than 2 yrs plus full G licence. As a newcomer in Canada you dont have long history in your drivers license. here rental agencies are ready to refund but since you paid discover cars they refuse to pay even if rental agents pay back.

  • feb

    Date of hire (month/year)

  • Canada

    Country & City of hire

  • Customer Service

  • Value For Money

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