
Discover Cars Reviews - discovercars.com
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Discover Cars Reviews - discovercars.com
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The company is OK
Hi,
Thank you for sharing your experience with us. We’re glad to hear you found DiscoverCars.com to be efficient and reasonably priced, with good customer service. However, we’re sorry to learn about the condition of the rental car provided by the supplier at Larnaca Airport.
As a rental car comparison platform, we partner with many suppliers and rely on them to meet the quality standards we expect for our customers. It’s disappointing to hear that the car provided did not meet your expectations. Even though it was late in the evening and you couldn’t return the car for a replacement, we understand how frustrating this must have been for you.
We’d like to investigate this further to ensure such situations are addressed with our partner. Could you please email us at [email protected] and include your booking number along with any additional details? This will help us look into your case and seek a fair resolution.
Thank you for sharing your valuable feedback—it helps us improve both our services and our partnerships.
Kind regards,
Eva Smith
Community Manager
Customer Service
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These Guys are Honest and Legit!
Hi,
Thank you for sharing such a detailed and thoughtful review! We're so pleased to hear that your experience with DiscoverCars.com and the Full Coverage protection went smoothly and lived up to your expectations. It’s wonderful to know that our claims process was quick and seamless, adding to your fantastic Italian vacation. We’re incredibly grateful for your trust and promise to be here for your future travels!
Warm regards,
Eva Smith
Community Manager
Customer Service
Value For Money
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Failed a fully prepaid car rental
Customer Service
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Car rental claims Delaying
Hi,
We are deeply sorry to hear about your challenging experience. What you went through sounds incredibly frustrating, and we completely understand your concerns.
Please allow us to clarify our role. DiscoverCars.com is a car rental comparison platform that works with numerous rental providers to offer the best deals to our customers. However, we do not directly manage the rental process or the terms imposed by rental providers.
That said, we take customer satisfaction very seriously and are here to assist in any way we can.
According to our records, the vehicle was collected after the grace period stipulated by the car rental supplier. Your original booking was scheduled for 14:00 hrs, but the car was not collected until 20:00 hrs. Despite the delay, the supplier provided an alternative available vehicle, which you accepted.
Please note that car rental suppliers set their own grace period policies. If a vehicle is not collected within that timeframe, the booking may be canceled and marked as a "no-show."
Regarding the damages, we regret to inform you that your booking included only the basic waiver coverage. Unfortunately, this means you are liable for any damages incurred, as the waiver does not cover repair costs.
We sincerely apologize that your experience did not meet expectations. We appreciate your understanding and are here to assist you further if needed.
Thank you for bringing this to our attention.
Kind regards,
Eva Smith
Community Manager
Customer Service
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Very bad customer service
Hi,
We regret to hear about the issues you faced during your recent rental.
Please allow me to clarify that DiscoverCars.com is a car rental comparison platform that partners with multiple providers to help secure the best deals. While we facilitate the booking process, the actual vehicle handover and refunds typically come directly from the provider.
As per our records, the amount paid online has been refunded to your account on June 8th, the proof of refund has been sent via email as well to check with your Bank.
Kindly email us with your booking number (D010787833) and any additional details you’d like us to know, and we will promptly follow up to ensure your refund is finalized as soon as possible.
Thank you for sharing your experience with us, and we’re committed to resolving this case quickly for you.
Eva Smith
Community Manager
Customer Service
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Impossible peocess adding full insurance
Hi,
We regret to hear you faced such difficulties while trying to add Full Coverage to your booking.
At DiscoverCars.com, we strive to make the process as seamless as possible. While Full Coverage is an optional product we offer to protect customers financially against unexpected costs, I understand the importance of transparency and ease of use. We’ve shared your feedback with the relevant team to ensure we address the concerns you've raised.
If you have further questions or would like us to review your booking further, please email us with your booking number and the payment details you received, and we’ll assist you promptly.
Thank you for sharing your experience with us. We’ll use your feedback to continue improving our services.
Best regards,
Eva Smith
Community Manager
Customer Service
Value For Money
Overall cleanliness
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Money talks((
Hi,
We're truly sorry to hear about the difficulties you've encountered with the return of your deposit and the communication issues you've experienced with the rental provider and our support team. We completely understand how frustrating this situation must be for you, and we sincerely empathize with the inconvenience it has caused.
As DiscoverCars.com is a comparison platform connecting customers with rental providers, we do our utmost to assist in resolving issues like these. Typically, rental providers release deposits within 15 days; however, if more than 50 days have passed, this is indeed highly unusual.
Please email us with your booking details and a link to this review. We will investigate your case immediately, reach out to the rental provider on your behalf, and do everything we can to expedite the return of your deposit.
Thank you for bringing this to our attention. Your satisfaction is important to us, and we’ll ensure your case is resolved promptly.
Kind regards,
Eva Smith
Community Manager
Customer Service
Value For Money
Overall cleanliness
Quality of website
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Excellent Car Rental Experience with DiscoverCars & MJ Adventure Travel – Great Value and Service!
Hello,
Thank you for sharing your delightful experience! We're so pleased that booking through DiscoverCars and partners made your journey seamless and stress-free. It's fantastic to hear the car's condition and service exceeded your expectations. Your feedback on the budget-friendly deal and hassle-free process brightens our day! We hope to assist you again on your next adventure.
Warm regards,
Eva Smith
Community Manager
Customer Service
Value For Money
Overall cleanliness
Quality of website
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Easy to find
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Fast support
Hi,
Thank you for your kind words! We’re delighted to hear you found our support fast and friendly. Ensuring forms are easy to use and offering quick, precise feedback is what we aim for. Your satisfaction means so much to us, and we’re always here if you need assistance again!
Best regards,
Eva Smith
Community Manager
Customer Service
Value For Money
Overall cleanliness
Quality of website
Comfort of journey
Easy to find
Punctuality
Ease of Navigation
Rate your Companion
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Couldnt change booking because of faulty system
Hi,
We regret to hear about the challenges you faced with your booking. I completely understand how frustrating it must have been to go through this experience, especially when you were only trying to make a name change within the allowed time frame.
As a rental car comparison platform, we connect customers with rental providers but don’t have direct control over changes or cancellations once the booking has been processed by the supplier. Regarding the name change issue, availability and processing depend on the rental company’s policies and their operating hours.
We’d like to look further into your case and see how we can make this right for you. Please email us with your booking number and review link for a detailed investigation.
Your feedback is invaluable in helping us improve both our customer experience and partnership support. I hope we have the opportunity to change your impression of us in the future.
Thank you for sharing your experience.
Kind regards,
Eva Smith
Community Manager
Q&A
Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).
Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?
You may have to accept credit points for another journey if you cancel. You always have to use a credit card when it comes to rental
Why are they so expensive, other local providers are about $20 to $30 cheaper?
Sometimes the price differential relates to whether the car can be picked up and dropped off rom the airport or not. Discovery do provide this from one of the car parks at Faro which to me is worth paying a bit extra over those that drive you off to some pick up point in Faro.
Does anyone know how much is the cost for a second driver?
Second driver prices differs from region and car rental agency, when selecting desired location and period of travel, you are able to see the prices under each car "Rate & Car details".
I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.
In australia, around $20 to $30 more expensive