Discover Cars Reviews - discovercars.com
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Discover Cars Reviews - discovercars.com
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Discover Cars is a car rental comparison service that allows users to search for and compare car rental deals from various providers. The platform operates online and offers services in multiple countries, including the UK. Users can access the website to find rental cars available at different locations, compare prices, and make bookings directly through the platform.
The service aggregates offers from a wide range of car rental companies, providing options for different vehicle types and rental durations. Discover Cars aims to simplify the car rental process by presenting all available options in one place, allowing users to filter results based on their preferences such as car type, price range, and rental company.
Discover Cars does not operate its own fleet of vehicles; instead, it partners with established car rental companies to provide users with a variety of choices. The platform is accessible through its website, where users can enter their desired rental location and dates to view available options.
Is Discover Cars a legitimate service?
How long has Discover Cars been in operation?
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Contact Information
Phone: +44 20 3936 3497
Email: support@discovercars.com
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not fully refunded
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Best company for car rental
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Worse experience ever!
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Smooth Rental Experience, but Unfair Exchange Rate Policy
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Keep away from them
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Avoid This Company
Dear Customer,
We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to deal with the impact of your flight delay on your rental.
Discover Cars is a platform that allows you to compare prices and choose the best suits you. Each car rental company has a period during which the car is still guaranteed for the customer if the customer is late for the pick-up (the grace period). This information can be easily found at each stage of the booking process and sent to the customer's email once the booking is confirmed.
Although we always do our best to help the customer, it is important to understand that suppliers are not obliged to wait longer than the grace period stated in the rental conditions and have the right to cancel the reservation if the customer has not arrived on time. However we would like to review your case. Please send me a message with the following information:
1. Link to this review
2. Reservation number
We strive to provide quality service and experience to our customers. Your feedback is highly appreciated and we will use it to improve!
Kind regards,
Eva Smith
Community Manager
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Car cancelled upon arrival due to 59 minute window
Dear Customer,
I’m truly sorry to hear about your recent experience.
Please allow me to clarify that DiscoverCars.com is a car rental price comparison platform that collaborates with various suppliers, including Magic Island Rent a Car in this case. This requirements are present supplier-specific policies in the rental conditions during booking and after outlined in your confirmation voucher.
We would like to investigate your inquiry. Please send me a messagewith the following information:
1. Link to this review
2. Reservation number
Once again, I deeply apologize for the trouble caused. I hope we can work together to resolve this and restore your trust in our service.
Regards,
Eva Smith
Community Manager
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Very smooth service
Hello, Thank you for your wonderful feedback! We're so pleased to know that your experience was smooth and that the car was in excellent condition and clean. It’s also great to hear the pick-up location was convenient for you. Your recommendation means a lot to us! If you ever need assistance with a future booking, we’ll be here to help. Best regards, Eva Smith Community Manager
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Exceptional service, absolute professionals
Hello,
Thank you for your kind words! We're so pleased to know your experience was smooth, with timely airport pick-up and professional, friendly service. Your satisfaction truly means a lot to us, and we’re delighted our partners met your expectations. Should you need any assistance for your future trips, we’re always here to help.
Best regards,
Eva Smith
Community Manager
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insurance sham!
We rented a car via DISCOVER CAR from WIBER rental.
It's worth pointing out that DISCOVER CAR claims to be a car rental search engine with NO additional or hidden charges, and the site clearly advertises that there are no commission or brokerage fees.
I was offered a 135 euro insurance policy to avoid paying the excess in the event of an accident. It should be noted that the rental had been paid for with a Mastercard which ALREADY offers insurance in the event of an accident, but I felt that 135 euros was not too much.
When we received the car, Wiber told us that the €135 Discover Car insurance was not recognized by them.
Weber explained to us that DISCOVER CAR is a third-party merchant site that has no agreement with WIBER, so we had to either take out another insurance policy of the same type with WIBER, or pay a deductible of €1,500!
On our return we contacted DISCOVER CAR, who explained to us that the 135 euro fee was split between the insurance (113.5 euros and a commission of 21.65 euros...even though the site explains in its terms and conditions that there are no brokerage fees!) D.C. also explained that this insurance could not be cancelled, and refused to refund the amount!
Rather than fighting to get a refund of €135, I prefer to use my energy to let as many people as possible know how this site works, which, in my opinion, is a huge sham!
Dear Customer, We’re sorry to hear about your disappointing experience with your recent rental. Thank you for bringing this to our attention, as we take customer satisfaction very seriously. DiscoverCars.com is a rental car comparison platform that partners with multiple suppliers to provide customers with competitive prices and optional products like Full Coverage. However, the coverage offered by DiscoverCars.com is independent of the car rental supplier. It protects you by reimbursing eligible costs in case of damage or theft, but does not replace the security deposit or reduce the excess. This information is detailed in our Full Coverage policy on our website. In most cases, if the main driver does not have a credit card in their name with sufficient funds or does not want to leave a security deposit, an additional coverage option may be offered. This optional coverage eliminates the need for a deposit, allowing the vehicle to be released. However, if this extra is accepted, please note that the cost is non-refundable, as it is considered part of the optional services. To assist you further, we encourage you to email us at reviews@discovercars.com with your booking number, link to this review, and any additional details. We’ll thoroughly review your case to see if we can offer additional support or clarification. Thank you again for sharing your experience with us. We’re committed to improving and hope to restore your confidence in our service. Best regards, Eva Smith Community Manager
Q&A
Has anyone found someone in customer support that is able to assist with an existing case? I am having an issue filing a claim and it appears no one at Discover cars is available to engage or escalate at this point. We had a not so great experience with the rental car vendor (America Cars in Mexico) and they will not release the final invoice for the damage of a popped tire. They do not deny that the damage occurred, or that we were covered by Discover Cars, and I do have the receipt and bank account statement. They just are not providing the final invoice. They are claiming that this is our own fault for booking with Discover Cars as opposed to purchasing insurance directly from them. Discover Cars will not refund without the final invoice. Has anyone encountered this before? Any tips to resolve? Seems odd that Discover Cars would partner with a vendor that will not cooperate in getting them what they need to provide a customer what they paid for (insurance that covers a flat).
Hi! I have not credit card, only debit card! If they do not accept it, I cancel the reservation. I read they don't give money back but give credit points. This is true? What can I do?
Why are they so expensive, other local providers are about $20 to $30 cheaper?
Does anyone know how much is the cost for a second driver?
I have never heard of this company. The prices seem to good. Has anyone used them in Orlando? How did you get to the their offices? They are around 6 miles from the airport. Any feed back will be appreciated.