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2.5 / 5
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  • Customer Service

  • Value For Money

Kimgra's review of CityGo Rentals Malta - www.citygocarrentals.com



Written on: 22/09/2021 by Kimgra (1 review written)

KWL was located next door to our hotel so we decided to use them, big mistake. It was a Skoda Fabia. We went out on the first day came back and parked the car. Following day we went to the car and it was totally dead. They sent a mechanic out who had to phone someone as he didnt know how to open the bonnet. All he did was jump start the car. However, we waited so long in the soaring heat that i became unwell and had to go back to the hotel. The following day we went to the car and it was totally dead again. Again they came out and jump started the car and said we had left the lights on. This was rubbish, it was the alternator not charging the battery. We told them we would not take the car now as we could not trust it and asked for a refund. They refused and said it was because we left the lights on. They also oed us to believe that the petrol in the car was free of charge but it was as they charged us 38.50 for the petrol. We found this company very unhelpful and now started a charge back.

  • September

    Date of hire (month/year)

  • Malta

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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