Another British Success Resting on decaying laurels

Click here if this is your business
1.5 / 5
From 2 reviews
0% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

britishconsumer's review of Choice Vehicle Rentals -


“Another British Success Resting on decaying laurels”

Written on: 01/02/2017 by britishconsumer (23 reviews written)

I have been using Choice vans and car hire since I moved down to Brighton in 2006.

Recently when I rented a car from from them late 2016, I had to print out my driving licence counterpart from using a print function within that website. This morning, as I was again going to rent a car from them, I tried to print out the same document from but found their website has altered and there is no print function anymore. Therefore the only way I could print my driving licence information is via print screen captures.

As the print function within a website compose the various screen pages into one entire document and prints it out securely whereas print screen captures of several screen shot and prints them out individually allows the possibility of fraud, therefore I thought it best to ring Choice office to clarify if print screen captures are acceptable or is there another work around they may advise.

I called their head office number, a female person answered and I explained my query. She advised me to go to their website, click on licence information link and follow the instructions. I repeated that I have done that and their website link simply says print-out my licence information. I know what information I need to print out, my query is, how to print out, as there is no print function on the site and will they accept print screen captures?

She again repeated to ask me to follow the instructions on their website and print out the information required or bring the code and pay the £5 charge for them to make the search on my behalf. I again tried to explain that I have already printed out all my driving licence information (Your details, Vehicles you can drive, Penalties and disqualifications) in print screen captures and before I could finish speaking, she quite rudely interrupted me halfway by again regurgitating, follow the instructions and print the information required or pay the £5 charge!

I then said, perhaps it's best I come into their Beaconsfield office with my print screen capture printouts later today to see if that is acceptable and I asked for her name, in case I am asked at the Brighton office. She muttered something and the phone line went dead.

I was rather surprised, so I called the Brighton office number and after a few rings and a click, the same female person answered (I think, though obviously not sure). I again politely explained my query, this time trying to be as clear as I can, simply asking if they will accept print screen print outs of my driving licence. Even before I finished talking, the phone went dead again.

Obviously I am rather annoyed, but more sad really because I have used Choice vehicle hire company for a while and have always found their business and service to be straight forward and friendly however this person's approach is definitely not conducive to the service I have received from this company over the years.

I have reluctantly hired a car from another hire company and it will certainly be a while before I contemplate using Choice again. It's always a great shame for a small successful business to blatantly rely on their brief successes and ignore good customer service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0